Fernando Teutli
Oak Lawn,IL
Summary
To obtain a management position utilizing supervisory skills
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
18
18
years of professional experience
Work History
Hybrid Sales Representative
Wieland Metal Services/Wrisco Industries
01.2020 - 02.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Identified and tapped into new markets, significantly expanding customer base.
- Implemented CRM tools to track customer interactions and sales progress.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Exceeded sales targets through effective planning and goal setting.
Customer Service Manager
Schultz Supply
03.2015 - 08.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Staffing Provider
Express Employment Professionals
06.2013 - 03.2014
- Worked two assignments for provider for staffing
Assistant Manager
Walgreens
01.2007 - 01.2013
- Motivated and encouraged associates to meet weekly goals and achieve merits
- Assured weekly sales goals were achieved
- Kept customer service standards high
- Merchandised and ensured appropriate and adequate merchandise to the sales floor
- In charge of resets and revisions for different departments within the store
- Trained and coached associates to meet and succeed company standards
Education
Bachelor’s - Business Administration
Kaplan University
09.2014
Associate’s - Executive Accounting and Business Administration
Northwestern Business College
Hickory, Hills01.2001
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Product and service knowledge
- Sales closing
- Complex Problem-solving
- Product and service sales
- Customer retention
- Negotiation tactics
- Upselling and cross selling
- Strategic planning
- Account management
- Cold calling
- Lead prospecting
- Business development
- Contract negotiations
- Product promotions
- CRM proficiency
- Closing techniques
- Sales forecasting
- Territory sales
- Territory mapping
- Closing sales
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Hybrid Sales Representative
Wieland Metal Services/Wrisco Industries
01.2020 - 02.2025
Customer Service Manager
Schultz Supply
03.2015 - 08.2019
Staffing Provider
Express Employment Professionals
06.2013 - 03.2014
Assistant Manager
Walgreens
01.2007 - 01.2013
Associate’s - Executive Accounting and Business Administration
Northwestern Business College
Bachelor’s - Business Administration
Kaplan University
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