FERNANDO TORRES
West Richland
Summary
Dedicated and results-driven professional with extensive experience in customer service, team leadership, and operational support across diverse industries including retail, healthcare, food service, and automotive sales. Proven ability to communicate effectively, resolve issues promptly, and create positive experiences for customers and team members alike. Adept at multitasking in fast-paced environments, maintaining high standards of quality, safety, and efficiency. Recognized for a strong work ethic, attention to detail, and a collaborative approach that drives team performance and customer satisfaction. Seeking to bring a customer-focused mindset and leadership skills to a dynamic organization committed to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Sterile Processing Technician
Flagstaff Medical Center, NAH/UofU/Providence
01.2022 - 05.2025
- Evaluated staff performance regularly, providing constructive feedback and coaching to support individual growth and overall department success.
- Developed strong relationships with vendors, negotiating favorable contracts for equipment maintenance services while maintaining high-quality standards.
- Collaborated with surgical teams to ensure timely availability of required instruments, resulting in reduced surgery delays.
- Spearheaded process improvements initiatives, increasing overall departmental performance metrics while reducing costs associated with inefficiencies.
Front Desk Associate/ Maintenance Crew
Gold's Gym
01.2022 - 08.2022
- Provided friendly customer service, resolved member issues promptly, and ensured a clean, safe environment
- Collaborated with team members, handled maintenance tasks efficiently, and supported smooth gym operations through strong communication, multitasking, and a proactive approach
Internet Car Sales Associate
Sands Chevrolet
01.2020 - 01.2022
- Delivered exceptional customer service by responding promptly to online inquiries, providing detailed vehicle information, and guiding customers through the digital sales process with professionalism and transparency.
- Built trust with clients through consistent follow-up, personalized communication, and a customer-first attitude. By leveraging online tools and CRM systems, I ensured a seamless and efficient buying experience.
- Collaborated with in-store teams to coordinate test drives, financing, and delivery, maintaining high satisfaction and loyalty. My ability to understand customer needs and exceed expectations played a key role in achieving sales goals and enhancing brand reputation.
Assistant Manager, Fulfillment, Cashier
Target
01.2018 - 01.2020
- Delivered outstanding customer service by ensuring smooth and efficient operations across multiple departments.
- Led and supported team members to fulfill online orders accurately and on time, while also resolving guest concerns with professionalism and empathy.
- At the register, I maintained a friendly and efficient checkout experience, handling transactions and returns with care. I prioritized guest satisfaction by maintaining a clean, organized environment and assisting with product inquiries.
- My leadership, adaptability, and commitment to creating a welcoming atmosphere consistently enhanced the overall shopping experience and supported Target’s guest-focused mission.
Fertilizer Product Worker
Two Rivers Terminal
01.2019 - 10.2019
- Supported operations while delivering excellent customer service by addressing client needs, ensuring product accuracy, and maintaining clear communication.
- Collaborated with team members to meet deadlines and uphold quality standards, contributing to a positive experience for both clients and internal stakeholders.
Waiter/ Busser
Red Lobster
01.2017 - 01.2018
- Delivered friendly, attentive service by greeting guests, taking accurate orders, and keeping tables clean and organized.
- Supported servers during busy times, addressed special requests, and maintained a smooth dining experience.
- My teamwork and professionalism helped ensure guest satisfaction and encouraged repeat visits.
Education
Associate of Science - science of Nursing
Scottsdale Community College
Scottsdale, AZ06.2025
High School Diploma -
Hanford High School
Richland, WA06-2017
Skills
- Poised under pressure
- Quality assurance
- Solid written & verbal communicator
- Surgical instrumentation expertise
- Workflow optimization
- Problem-solving skills
- Time management
- Goal oriented
- Customer service
- Team leadership
- Attention to detail
- Problem-solving
Hobbies and Interests
Fitness, Outdoor Activity, Continuing Education, Travel, Volunteer Opportunities, Reading, Bread Baking
Certification
- SPT - Sterile Processing Technician Certification (CRCST)
Languages
Spanish
Limited Working
Timeline
Lead Sterile Processing Technician
Flagstaff Medical Center, NAH/UofU/Providence
01.2022 - 05.2025
Front Desk Associate/ Maintenance Crew
Gold's Gym
01.2022 - 08.2022
Internet Car Sales Associate
Sands Chevrolet
01.2020 - 01.2022
Fertilizer Product Worker
Two Rivers Terminal
01.2019 - 10.2019
Assistant Manager, Fulfillment, Cashier
Target
01.2018 - 01.2020
Waiter/ Busser
Red Lobster
01.2017 - 01.2018
Associate of Science - science of Nursing
Scottsdale Community College
High School Diploma -
Hanford High School
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