Fernando Torres-Orozco
Manassas,VA
Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff companies growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets.
Overview
16
16
years of professional experience
Work History
Parts Specialist
James River Equipment
10.2022 - 07.2023
- Greet walk-in customers, respond to customer telephone calls and inquiries, sells products and/or services to meet customer needs
- Process internal (inter-company) parts transfer requests
- Supplies Service Technicians with parts as required
- Assists with preparing and maintaining merchandise displays
- Verifies receipting-in of shipments and assist with placing Machine Down and Stock Orders in their proper inventory locations
- Keep work area and assigned warehouse areas neat, clean, and organized
- Maintains condition of department vehicles, inventory, tools and equipment
- Participate in (annual) physical inventory.
Parts Specialist
Johnson Truck Center
02.2020 - 07.2022
- Engage retail customers in friendly and positive fashion
- Help customers in identifying required parts while suggesting other companion items, and company specials
- Answer calls or walk-in customer providing price estimates
- Process orders for daily shipment, delivery, or pick-up at counter
- Use system to identify parts availability in warehouse, transfer from another location or source from an outside vendor
- Keeps accurate records of special-order parts and open tickets
- Proactively contact customers providing updated information regarding the status of their order
- Assists outside sales representatives with their orders
- Makes recommendations regarding inventory and pricing to minimize lost sales
- Establish and maintain strong relationships with current customers, identify new customers, and follow up on potential leads
- Proactively offering parts and service solutions to our customers
- Develop new sales leads, growing your assigned market with new customers and growing business with our existing customers by offering valued solutions
- Leverage marketing tools to grow and promote our products and services
- Develop a thorough knowledge and understanding of our products and services, including our an all makes distributor
- Identify products and services that best meet our Fleet and Independent repair customer needs
- Meet with sales management to review sales activities, progress on goals, and new business opportunities
- Timely completion and submission of daily call reports
- Develop annual business plans including customer profiling, product targets, and actions plans.
Parts Counter Sales
Potomac Mack Truck Center
06.2019 - 02.2020
- Sells products and/or services to repair the problem and meet the customer's needs
- Maintain customer goodwill by greeting and acknowledge all customers he/she comes in contact with
- Assist in keeping parts department clean and orderly
- Record all sales and/or customer transactions that occur
- Provide service technicians with parts as required
- Assist with Parts Manager in merchandising displays
- Maintains the retail sale floor and displays to meet or exceed the dealerships standards and today's customer satisfaction
- Controls showroom inventory to ensure maximum sales and customer satisfaction
- Performs routine housekeeping tasks that maintain and enhances the cleanliness of products and the retail sales area
- When working the parts counter, follows prescribed cash, credit, and check processing procedures of the dealership
- Processes cores, warranties, and new return merchandise as required at a point of sale
- Uses dealership equipment and resources safely and proficiently
- Performs other tasks as required by Parts Manger
- Verify receiving documents
- Follow up on shortages and expedite by reporting to Parts Manager
- Assist in handling customer complaints and concerns and make sure.
Parts Advisor
Cummins
07.2017 - 06.2019
- Responsible for interacting directly with customers by performing a variety of duties in the branch parts department including retrieving part numbers, preparing purchase orders, and processing sales
- Retrieve part numbers from books, electronic catalog and other computerized systems, as necessary
- Identify customers parts requirements by part number and recommend additional products
- Prepare and process purchase orders
- Prepare counter billings (invoices)
- Process cash, check, and credit card sales
- Perform various material handling duties in the facility using forklift
- Check packing list for accuracy, inspect goods, and place materials in totes to be shipped
- Follow all safety instructions as given by management
- Possess detailed knowledge of retail and parts department operations
- Strong work ethic and high sense of motivation
- Competent knowledge of business software systems
- Support and reflect our practice of being customer-led and customer-focused
- Excellent verbal communications skills and telephone etiquette
- Detail-oriented with great follow-through
- Ability to balance a heavy workload and work with limited supervision
- Performs other parts related duties as may be assigned.
Flooring Department Manager
HOME DEPOT
03.2010 - 03.2016
- Provide outstanding service to external and internal customers
- Responsible for overseeing work activity within department and communicating store and Home Depot objectives to associates
- Schedule associates' work time and training to customer service demand in labor management
- Train, coach and develop associates' customer service skills and product knowledge
- Manage associate's performance through communication of goals, document and evaluate their performance, develop associates by providing informal and formal performance-based feedback
- Ensure that merchandise is 100% in-stock, understand and schedule appropriate full time/part time head count ratios based on hours earned in department, maintain profitability through report analysis, identify trends, define problems and develop appropriate responses
- Maintain safe, organized and shoppable aisles
- Plan and implement merchandising, ensure proper inventory levels to drive sales, plan, set and sign ad events, manage minor resets and cross merchandise.
Assistant Store Manager
Autozone
07.2010 - 04.2014
- As an assistant store manager at AutoZone, my responsibility for assisting the Store Manager in exceeding customer expectations and maximizing profitable sales
- Becoming an effective leader with excellent communication skills and strong decision-making ability
- Assigning, coaching, directing and ensuring completion of work assigned to AutoZoners on shift
- Processing returns and managing inventory
- Train and developing personnel
- Communicate AutoZoner issues and concerns to Store Manager immediately and confidentially
- Provide feedback to Store Manager regarding AutoZoner's performance on shift
- Conduct and review all opening and closing procedures, report discrepancies to Store Manager, District Manager, and Loss Prevention.
Assistant Store Manager
Advance Auto Parts
06.2007 - 04.2010
- Achieve personal store sales goals and service objectives
- Manage DIY services including battery installation, testing, wiper installs
- Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
- As manager, my key responsibilities touch base, coaching, floor sales and phone sales task assignment and completion, safety, open & close duties
- Assist in backing up operations of commercial delivery program
- Provide DIY services including battery installation, testing, wiper installs
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
- Ability to review and analyze business reports, such as profit and loss statement (P&L)
- Hold others accountable, inspect work quality and give feedback in a way that is inspiring
- Ability to work an assortment of days, evenings, and weekends as needed.
Education
High School Diploma -
Warner Robins High School
Warner Robins, GA01.1996
Skills
- Inventory Control
- Inventory control Analysis
- Operations management Team Player
- Problem Solver Leadership Skills
- Readytowork
- Ordering Parts
- Cycle Counting
- Team Collaboration
- Inventory Auditing
- Inventory Management
- Invoice Processing
- Order Fulfillment
- Customer Service
- Forklift Operation
- Supply Orders
- Problem-Solving Skills
- Product Merchandising
- Returns Processing
- Training and Coaching
- Improving Customer Satisfaction
- Vehicle Operations Knowledge
Salary Range
58k-65k
Timeline
Parts Specialist
James River Equipment
10.2022 - 07.2023
Parts Specialist
Johnson Truck Center
02.2020 - 07.2022
Parts Counter Sales
Potomac Mack Truck Center
06.2019 - 02.2020
Parts Advisor
Cummins
07.2017 - 06.2019
Assistant Store Manager
Autozone
07.2010 - 04.2014
Flooring Department Manager
HOME DEPOT
03.2010 - 03.2016
Assistant Store Manager
Advance Auto Parts
06.2007 - 04.2010
High School Diploma -
Warner Robins High School
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