Fernando Torres Perez
Long Beach,CA
Summary
Proactive and goal-oriented professional with strong time management and problem-solving skills. Renowned for reliability and adaptability, with a quick ability to learn and apply new skills. Experienced in managing vendor relations, overseeing facilities operations, and serving as a liaison between departments to ensure seamless coordination and operational efficiency.
Overview
7
7
years of professional experience
Work History
Lead Senior Advisor for the Service Department
Tesla
01.2022 - Current
- Mentored and trained staff, fostering growth through regular feedback and guidance.
- Strengthened client relationships with strategic advice on industry trends.
- Led change management initiatives for enhanced organizational effectiveness.
- Monitored metrics and managed daily operations to achieve goals in productivity, quality, CSAT, and revenue, ensuring targets were met through regular data analysis.
- Managed customer escalations, ensuring effective interactions and solutions for customer satisfaction.
Operations Advisor
Tesla
01.2021 - 01.2022
- Coordinated with suppliers and distributors for seamless operations.
- Collaborated with cross-functional teams to develop innovative solutions.
- Evaluated operations against industry standards to identify optimization areas.
- Implemented changes from internal audits to enhance overall efficiency.
- Created reports on operational metrics for data-driven decision-making.
- Streamlined workflows to boost productivity and reduce costs.
Facilities Coordinator
Tesla
12.2018 - 01.2021
- Directed vendors and staff to create an efficient work environment.
- Conducted assessments of facility conditions to identify improvement opportunities.
- Collaborated with departments to optimize space and resource use.
- Ensured compliance with health, safety, and environmental regulations.
- Built relationships with vendors for timely and cost-effective services.
- Led cross-functional teams on facility projects to enhance productivity.
- Scheduled and supervised all facility-related tasks to monitor performance.
Senior Delivery Experience Specialist
Tesla
05.2018 - 12.2018
- Enhanced company reputation through exceptional customer service.
- Streamlined delivery processes with standard operating procedures.
- Collaborated with cross-functional teams to optimize operational efficiency.
- Swiftly resolved logistics issues to prevent delivery delays and maintain quality.
- Reduced delivery errors through efficient route planning and scheduling.
- Maintained a positive attitude in a busy, customer-focused environment.
Customer Experience Specialist
Tesla
12.2017 - 05.2018
- Utilized natural ability to build rapport and engage with new customers during their initial vehicle purchasing experience.
- Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
- Oversee and optimize delivery schedules and logistics to consistently exceed customer expectations and ensure timely, reliable service.
- Collaborated with sales teams for a smooth transition from pre- to post-sales support.
- Provided management updates on team performance, customer feedback, and improvement suggestions.
Education
Bachelor of Arts - Communication Studies
California State University / University of Leicester
Long Beach, CA06.2018
Minor - Environmental Science & Policy
California State University / University of Leicester
Long Beach, CA06.2018
Associate of Arts - Communication Studies
Long Beach City College
Long Beach06.2015
Skills
- Organizational Development
- Relationship building and management
- Data Analytics
- Policy analysis
- Excel in High-Pressure Situations
- Hands-On Problem-Solving
Timeline
Lead Senior Advisor for the Service Department
Tesla
01.2022 - Current
Operations Advisor
Tesla
01.2021 - 01.2022
Facilities Coordinator
Tesla
12.2018 - 01.2021
Senior Delivery Experience Specialist
Tesla
05.2018 - 12.2018
Customer Experience Specialist
Tesla
12.2017 - 05.2018
Bachelor of Arts - Communication Studies
California State University / University of Leicester
Minor - Environmental Science & Policy
California State University / University of Leicester
Associate of Arts - Communication Studies
Long Beach City College
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