Fernando Trejo Guerrero
Placentia,CA
Summary
Dynamic professional with a proven track record at Green Mountain, excelling in client relations and service expansion. Adept in communication and problem-solving, I consistently enhance customer satisfaction and operational efficiency. Proficient in Microsoft Office, I thrive in collaborative environments, driving results and fostering strong vendor relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Catering Coordinator
Mr. G Hospitality
Costa Mesa, California
06.2020 - Current
- Provided guidance and support to kitchen staff as needed throughout the event preparation process.
- Executed scheduling, logistics, and follow-ups with event staff.
- Managed event planning for corporate and private events of up to 500 guests.
- Resolved any customer complaints in a professional manner.
Delivery Assistant
UPS
Anaheim, California
10.2025 - Current
- Assisted drivers with package loading and unloading during peak delivery hours.
- Organized packages by destination to streamline delivery routes efficiently.
- Collaborated with team members to ensure timely completion of daily delivery tasks.
- Communicated effectively with customers about package status and delivery times.
Account Executive
Green Mountain
01.2021 - 01.2025
- Worked Closely with existing clients to uncover potential areas of service expansion.
- Coordinated with clients to ensure their satisfaction with the service.
- Managed budget, inventory, and staffing to ensure profitability and smooth operations.
- Cultivated relationships with vendors and suppliers to ensure high-quality service to our clients.
- Handled marketing and advertising efforts, including creating promotional materials and managing social media accounts.
Server
Chaak Kitchen
01.2018 - 01.2020
- Consistently received positive feedback from customers, with an average rating of 4.8/5 on customer satisfaction surveys.
- Maintained a clean and organized work environment, including setting tables and restocking supplies, resulting in a 100% cleanliness rating on health inspections.
- Handled cash and credit card transactions, balancing cash drawer at the end of each shift with 100% accuracy.
- Optimized employee onboarding process through special project committee.
Server
Red O Taste of Mexico
01.2013 - 01.2019
- Trained new servers on restaurant policies and procedures, resulting in a 50% decrease in training time and increased customer satisfaction scores for new hires.
- Provided exceptional customer service to guests by taking orders, answering questions, and ensuring customer satisfaction.
- Worked closely with kitchen staff to ensure timely and accurate delivery of food orders.
Education
Bachelor of Arts - Business Administration
California State University
Fullerton, CA05-2007
Skills
- Communication skills
- Problem-solving expertise
- Conflict resolution
- Microsoft Office and G Suite proficiency
- Team collaboration
- Attention to detail
- Time management
- Staff scheduling
- Inventory control
- Customer resolution
- Event management
- Budget management
- Employee training
- Customer service
Certification
Leadership Development Certificate From California State Fullerton
Timeline
Delivery Assistant
UPS
10.2025 - Current
Account Executive
Green Mountain
01.2021 - 01.2025
Catering Coordinator
Mr. G Hospitality
06.2020 - Current
Server
Chaak Kitchen
01.2018 - 01.2020
Server
Red O Taste of Mexico
01.2013 - 01.2019
Bachelor of Arts - Business Administration
California State University