Fernando Trujillo
Jacksonville
Summary
Dynamic Operations Manager with a strong background in customer relationship management and inventory oversight. Demonstrated success in optimizing staff performance and streamlining operations, contributing to increased customer satisfaction and service efficiency.
Overview
36
36
years of professional experience
Work History
Operations Manager
MCM Retail Group Trading as Cash for Arms / Firearmland
Jacksonville
02.2023 - 12.2024
- Served as primary contact for customer relations, enhancing service quality and responsiveness.
- Oversaw staff scheduling to ensure optimal coverage for customer service operations.
- Managed daily retail operations, focusing on transaction efficiency and inventory accuracy.
Manager of Retail/Training operations
Mikes Gun Shop T/A Jersey Police Supply
Fairview
06.2002 - 10.2021
- Enforced customer service standards to ensure high-quality service delivery.
- Resolved customer inquiries and disputes efficiently, enhancing overall customer satisfaction.
- Monitored staff performance and addressed issues to maintain team effectiveness.
- Managed customer service operations as Customer Service & Retail Manager, driving improved outcomes.
Deputy Director of Safety & Security
New Horizon Community Charter School
Newark
11.2017 - 02.2019
- Oversaw daily operations as second-in-command for all security functions.
- Represented department at various meetings, conferences, and workshops.
- Conducted regular meetings with local residents to address community concerns.
- Motivated and maintained order among subordinates, ensuring high discipline standards.
- Collaborated with community organizations to enhance parent and student engagement initiatives.
- Coordinated communication among administration, staff, students, and parents to ensure transparency.
Police Detective / Instructor
City of Union City Police Department
Union City
08.1988 - 11.2013
- Oversaw qualification and requalification of all department personnel for firearms training.
- Directed Community Emergency Response Team to enhance community preparedness.
- Conducted training sessions to maintain high standards of safety and compliance.
Director of the Office of OEM
City Of Union City Office of Emergency Management
Union City
04.1995 - 09.2013
- Coordinated emergency responses across Union City and nearby municipalities, assisting statewide OEM offices.
- Established the Union City CERT, conducting training for residents and municipal employees.
- Served as a Public Relations Officer, addressing resident concerns directly.
- Led initiatives to enhance community safety and resilience during emergencies.
- Facilitated collaboration between local agencies and organizations in crisis events.
Emergency Services Unit (ESU) Tactics Instructor / Team Member / Team Founder
City of Union City Police Department
Union City
01.1997 - 01.2013
- Conducted training and certification for Emergency Services Unit members to ensure proper proficiency.
- Facilitated training sessions that improved team skills and overall performance.
- Cultivated a collaborative work environment that fostered positive team dynamics.
- Provided ongoing support and motivation to team members to achieve objectives.
Rapid Deployment Task Force (RDF) Member and Instructor
Hudson County NJ Prosecutors Office
01.2003 - 01.2012
- Adapted teaching methods to accommodate physical, emotional, and intellectual needs of students.
- Delivered police security as a sworn deputy U.S. Marshal during 2005 Presidential Inaugural Festivities in Washington D.C.
- Ensured safety at Weehawken Waterway Ferries and Terminals amid heightened post-9/11 alert levels.
- Provided security for Meadowlands Giants Stadium, maintaining safety protocols.
- Facilitated security at Liberty State Park events and Liberty Island as required.
- Responded to September 11, 2001, World Trade Center emergency as part of county response unit.
Skills
Customer service and relationship management
- Staff scheduling and operations oversight
- Conflict resolution and effective communication
- Problem solving and decision making
- Community engagement and project leadership
References
- Emilio Gonzalez, Former Chief of Police, Port Authority of NY& NJ, 973-704-6385
- Ian Schnauder, Director of Operations, MCM Retail Group, 504-777-6456, Ian@firearmland.com
- Jeff Fulcher, Deputy Director, Weehawken Dept of Public Safety (NJ), 201-424-2061
- Abel Hernandez, Director of Safety & Security, New Horizons Community Charter School, 201-470-7873, ahernandez@nhccschool.org
Timeline
Operations Manager
MCM Retail Group Trading as Cash for Arms / Firearmland
02.2023 - 12.2024
Deputy Director of Safety & Security
New Horizon Community Charter School
11.2017 - 02.2019
Rapid Deployment Task Force (RDF) Member and Instructor
Hudson County NJ Prosecutors Office
01.2003 - 01.2012
Manager of Retail/Training operations
Mikes Gun Shop T/A Jersey Police Supply
06.2002 - 10.2021
Emergency Services Unit (ESU) Tactics Instructor / Team Member / Team Founder
City of Union City Police Department
01.1997 - 01.2013
Director of the Office of OEM
City Of Union City Office of Emergency Management
04.1995 - 09.2013
Police Detective / Instructor
City of Union City Police Department
08.1988 - 11.2013
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