Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
TruckDriver
Fernando Ursu

Fernando Ursu

Orlando,FL

Summary

Dedicated employee with 8+ years of supply chain solutions, account relations, customer service development, administration, and managerial experience. Excelling in fostering customer and carrier relationships while developing and optimizing key logistic processes and overall Supply Chain Management. Exceptional skills in managing day-to day operations, negotiating contracts, and analyzing logistics performance metrics to identify areas of improvement. Advanced negotiating, people impact sensitivity, and communication skills. My background in customer relations, sales, and logistics are translatable to varied fields, and my demonstrated capacity to handle multiple tasks enables quick adaptation. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

20
20
years of professional experience

Work History

International Operations Specialist

Worldwide Express
07.2015 - Current
  • Created and cultivated the International Air and Ocean Freight line of business
  • Provide Supply Chain Solutions (Ocean FCL, LCL, Air, Trucking, and small parcel) from business to business and direct consumers globally across a wide range of industries
  • Acquire and foster account relationships for dozens of accounts and adapt my customer services to each account’s growing needs
  • Facilitated over $6 million in sales growth in managing business to business solutions over a wide range of industries ranging from pharmaceutical, industrial, and retail industries
  • Advised customers on being compliant shippers based on commodity and country to country regulations
  • Coordinate and manage relationships with carrier agents domestically and globally
  • Designed quality assurance processes to reduce incidents and improve efficiency
  • Advises and complies with global incoterms, HTS codes and Schedule B number
  • Current with global trade policies for customs solutions
  • Educate local, national and enterprise sales personnel on international supply chain solution offering as well as the best course of action tailor-made to a specific clients’ needs
  • Manage operational, billing, and reporting needs for all clients
  • Mentor, train, and educate operational and sales personnel on international transportation, brokerage, billing, and reporting capabilities
  • Experienced in United States, Puerto Rico, Mexico, and Canadian customs brokerage requirements
  • AES / EEI filing compliant
  • Created International Supply Chain training material for operational and sales personnel
  • Familiar with various CRM platforms
  • Dangerous Goods Compliant
  • Tight-knit team, with daily collaboration through various channels, while working remotely
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Reduced costs for the department by identifying areas of improvement and proposing cost-effective solutions.
  • Enhanced team productivity with effective communication strategies and regular performance reviews.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Developed and maintained strong relationships with vendors, ensuring quality service at competitive prices.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
  • Monitored KPIs closely, taking corrective action when needed to maintain high standards of performance within the department.
  • Evaluated current procedures for efficiency gains, creating detailed reports outlining recommendations for improvements where applicable.
  • Spearheaded cross-functional initiatives aimed at improving overall business performance through streamlined operations.
  • Championed employee engagement efforts by organizing team-building activities and consistently providing constructive feedback.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
  • Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
  • Motivated and trained employees to maximize team productivity.
  • Tracked and analyzed reports to determine needed improvements.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Managed internal operational standards and productivity targets.

Assistant Manager, Senior Corporate Trainer

Bubba Gump Shrimp Co
08.2006 - 06.2015
  • And Server
  • Trained new and existing employees ranging from servers to general managers
  • Responsible for observing daily business activities and employee productivity
  • Strong ability to multitask and to work well under pressure
  • Corporate Trainer who demonstrated the ability to market and sell their products, but to also instruct others on how to do so successfully as well
  • Provided guests with the best service experience possible and built a reputation for exemplary service
  • Strong communicator and worked well with others.

Assistant Manager

Orlando Parking Solutions
03.2004 - 05.2006
  • First impression for enhancing the guests dining experience
  • Strong communication abilities
  • Responsibilities included but not limited to: hiring, preparing schedules, overseeing daily productions
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

Bachelor of Science - Computer Science And Commerce Major, HSA Minor

The University of Central Florida
Orlando
12.2020

Associate of Science - Radiologic Technology/Science Radiographer

Florida Hospital College of Health Science
Orlando, FL
05.2011

Skills

Strategic planning - Dependable
Conflict resolution - Team Oriented
Operations management - International commerce
Supply Chain Management
Cost Reduction and Revenue growth - Solution Oriented
Analytical Skills
Sound judgement - Strong Work Ethic and Reliability
Customer Service - Sales
Administration - Microsoft Office Suites
Resource Planning and Scheduling
Improvement Plan Knowledge
Onboarding Design
Cross-Functional Communication
Business Forecasting
Human Relations
Risk Mitigation
Adaptability
Training and Development
Performance Metrics
Regulatory Compliance
Process Optimization
Problem Solving
Operational Efficiency
Decision Making
Logistics Coordination

Additional Information

  • AWARDS/HONORS: , Ice Award Recipient Dallas, TX January 2021 Awarded for exemplary customer service

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual

Timeline

International Operations Specialist

Worldwide Express
07.2015 - Current

Assistant Manager, Senior Corporate Trainer

Bubba Gump Shrimp Co
08.2006 - 06.2015

Assistant Manager

Orlando Parking Solutions
03.2004 - 05.2006

Bachelor of Science - Computer Science And Commerce Major, HSA Minor

The University of Central Florida

Associate of Science - Radiologic Technology/Science Radiographer

Florida Hospital College of Health Science

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