Fernando Valdez
Cypress,CA
Summary
Results-driven CNC Machine Operator and exemplary Service Technician at South Coast Toyota with over 5years of goin above and beyond the call of duty,also with a proven track record at Ross Wood Work, excelling in quality control and CNC programming. Adept at optimizing processes and enhancing customer satisfaction through effective communication and precise machine setup like panel saw and edge bander operator. Committed to maintaining high safety standards while achieving operational excellence. With an esteemed work ethic and also always striving to improve and learn willing to take any challenge/opertunity big or small with a smile.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CNC Machine Operator/Apprentice Carpenter
Ross Wood Work
3913 W Segerstrom Ave, Santa Ana, CA 92704
03.2021 - Current
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
- Reduced material waste through precise programming of CNC machines for accurate cutting and milling operations.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Maintained tight tolerances with design specifications.
- Input instructions to program CNC machines to control machine movement and produce parts to specification.
- Moved finished work to correct staging area for disposition.
- Learned and followed safety procedures to keep machines operated safely and prevent accidents.
- Adhered to high level of safety by following company rules and regulations to prevent injuries.
- Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
- Read and interpreted blueprints to follow specifications of projects.
Service Technician
South Coast Toyota
1966 Harbor Blvd, Costa Mesa, CA 92627
07.2016 - 08.2021
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Call Center Representative
Alum Financial
555 Anton Blvd Flrs 1-3 Costa Mesa, CA 92626
01.2021 - 03.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Parts Manager/Service Advisor
Alans Lawnmower
4621 W 1st St, Santa Ana, CA 92703
08.2014 - 07.2016
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided timely, insightful and accurate reports to upper management.
- Boosted customer satisfaction by establishing rapid response system for parts inquiries and orders.
- Implemented barcode system for tracking parts from receipt to issuance, substantially decreasing inventory discrepancies.
- Collaborated with sales teams to develop promotional materials for parts, boosting awareness and sales.
- Analyzed and evaluated construction bids to select most cost-effective contractors.
- Implemented systems to improve process efficiency and reduce project duration.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
- Improved supplier relationships by negotiating better terms, leading to cost savings and more reliable part availability.
- Introduced comprehensive training program for new staff, significantly reducing learning curve and enhancing operational efficiency.
- Supervised and trained staff on product knowledge and customer service.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Costa Mesa High School
2650 Fairview Rd, Costa Mesa, CA 9262606-2014
Skills
- Blueprint reading
- Quality control
- Computer skills
- CNC programming
- Precision measuring
- Machine loading
- Machine and tool maintenance
- Hand and power tools
- Raw materials handling
- Edge bander operator
- Panel saw operator
- Running machines
Accomplishments
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved dead lines by completing tasks with accuracy and efficiency.
- completed 40+hours of community service
- Toyota certified service
Certification
- Certified Felder CNC operator
- Certified Toyota maintenance
- 4 years of carpentry expirience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CNC Machine Operator/Apprentice Carpenter
Ross Wood Work
03.2021 - Current
Call Center Representative
Alum Financial
01.2021 - 03.2021
Service Technician
South Coast Toyota
07.2016 - 08.2021
Parts Manager/Service Advisor
Alans Lawnmower
08.2014 - 07.2016
High School Diploma -
Costa Mesa High School