Summary
Overview
Work History
Education
Skills
Languages
Timeline
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FERNANDO VALLARTA

Santa Monica,California

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Bilingual and dedicated to finding effective solutions to problems.

Overview

10
10
years of professional experience

Work History

Assistant Manager

T-Mobile
11.2018 - 01.2024
  • Developed and maintained relationships with prospective and existing clients.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Delivery Driver

Amazon
03.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Family-Owned Business

Rocky's Tacos
01.2015 - Current
  • Achieved recognition from the city council of Santa Monica and catered from charity to private events
  • Managed restaurant operations in terms of staffing and scheduling function
  • Ensured compliance with all relevant local, state, and federal regulations governing the operation of the business.
  • Coordinated scheduling efforts to ensure adequate staffing coverage during peak hours while minimizing labor costs.

Steward

The Beach Club
03.2015 - 12.2016
  • Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
  • Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
  • Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.

Customer Service

Marshalls
  • Responsible for assisting in the daily operations of the Store
  • Assigned to work in various areas of the Store, including merchandise presentation, processing, markdowns, cashier, customer service, dressing room and layaway
  • Greets, interacts with and thanks customers on a regular basis
  • Maintains housekeeping standards of area, including ongoing recovery.

Education

No Degree -

Santa Monica College
03.1995

Skills

  • Excellent customer service
  • Reliable
  • Sales Strategies
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Product and service knowledge
  • Team motivation
  • Customer Relations

Languages

Spanish
Native or Bilingual

Timeline

Delivery Driver

Amazon
03.2024 - Current

Assistant Manager

T-Mobile
11.2018 - 01.2024

Steward

The Beach Club
03.2015 - 12.2016

Family-Owned Business

Rocky's Tacos
01.2015 - Current

Customer Service

Marshalls

No Degree -

Santa Monica College

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FERNANDO VALLARTA