Fernando Valtierra
Dallas,TX
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
17
17
years of professional experience
Work History
Warehouse Associate
Marshalls
10.2022 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Performed inventory control, such as counting, and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Senior Centralized Dispatcher
FedEx Office Inc.
10.2019 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
Centralized Dispatcher
FedEx Office Inc.
04.2014 - 10.2019
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking o fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with customers to provide delivery updates and resolution.
Guest Advocate
Target
10.2018 - 05.2019
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions
- Cross-trained and provided backup support for organizational leadership.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Sales Associate
Lowe's
09.2016 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Courier
FedEx Office Inc.
01.2013 - 04.2014
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Verified package information to check for accuracy and completeness.
- Utilized GPS navigation systems to navigate faster routes.
Campus Monitor
Dallas Independent School District, DISD
11.2011 - 11.2012
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Utilized radio, telephone and communications equipment to contact other on-campus personnel and external authorities.
- Enforced ongoing and special event parking regulations and issued parking tickets to violators.
- Supervised other campus security personnel and provided procedural and situational guidance.
- Assisted with fire, hazardous material and active-shooter on-campus drills.
Sales Associate
Nordstrom Rack
02.2009 - 06.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Tire and Lube Express Technician
Walmart
07.2008 - 01.2009
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Changed oil, tires and battery installations for vehicles.
Education
Bachelor of Arts - General Studies
Texas Tech University
Lubbock, TX05.2023
Associate of Arts -
Dallas College
Dallas, TX08.2018
Skills
- Microsoft Office
- Problem Solving
- Critical Thinking
- Flexibility
- Communication
- Teamwork
- Organizational
- Creativity
- Emotional Intelligence
- Attention to Detail
- Responsibility
- Leadership
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Associate
Marshalls
10.2022 - Current
Senior Centralized Dispatcher
FedEx Office Inc.
10.2019 - Current
Guest Advocate
Target
10.2018 - 05.2019
Sales Associate
Lowe's
09.2016 - 02.2018
Centralized Dispatcher
FedEx Office Inc.
04.2014 - 10.2019
Courier
FedEx Office Inc.
01.2013 - 04.2014
Campus Monitor
Dallas Independent School District, DISD
11.2011 - 11.2012
Sales Associate
Nordstrom Rack
02.2009 - 06.2011
Tire and Lube Express Technician
Walmart
07.2008 - 01.2009
Bachelor of Arts - General Studies
Texas Tech University
Associate of Arts -
Dallas College
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