Fernando Vargas
Hollywood,Florida
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
38
38
years of professional experience
1
1
Language
Work History
Patient Access Representative
Hialeah Hospital
04.1986 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Educated patients on importance of preventive health care and insurance coverage.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Providing excellent customer service by promptly answering patient inquiries.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Resolved patient billing issues in line with established guidelines.
- Trained new staff on hospital processes and procedures.
Sales Associate
Walmart
10.2004 - 10.2006
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
Education
No Degree - Architectural And Building Technology
Miami Dade College
Miami, FL 05.2001 -
Associate of Arts - Architectural Drafting Technology
Lindsey Hopkins Technical College
Miami, FL 05.2001 -
High School Diploma -
Miami Senior High School
Miami, FL 05.2001 -
Skills
Strong empathy
Patient Education
Customer Service
Problem-Solving
Team Leadership
Training Coordination
Payment Processing
Registration and Admissions
Phone and Email Etiquette
Spanish Fluency
Patient Registration
Insurance Verification
HIPAA Compliance
Medical Terminology
Insurance Billing
Scheduling Diagnostic Procedures
Financial Procedures Adherence
Punctual and Hardworking
Resolving Problems
Timeline
Sales Associate
Walmart
10.2004 - 10.2006
No Degree - Architectural And Building Technology
Miami Dade College
05.2001 -
Associate of Arts - Architectural Drafting Technology
Lindsey Hopkins Technical College
05.2001 -
High School Diploma -
Miami Senior High School
05.2001 -
Patient Access Representative
Hialeah Hospital
04.1986 - Current