Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fernando Vasquez

San Jose,CA

Summary

Dynamic and compassionate professional with a proven track record at Transitions Mental Health Association, enhancing family dynamics and well-being through comprehensive support and resources, and individualized service planning and trauma-informed care. Achieved notable success in connecting families with essential community resources. Passionate advocate for families and individuals, fostering resilience and positive change. Fluent in Spanish and adept in case management. Excel in building interpersonal relationships and fostering multicultural sensitivity. Achieved significant improvements in client satisfaction by leveraging strong listening skills, self awareness, and professional boundaries.

Overview

16
16
years of professional experience

Work History

Family Support Specialist

Transitions Mental Health Association (TMHA)
05.2018 - 05.2024
  • Enhanced family well-being by providing comprehensive support services and resources.
  • Assisted families in navigating complex mental health service system to access needed supports and benefits.
  • Conducted regular home visits to assess family progress and adjust support plans as needed.
  • Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
  • Improved family dynamics by offering guidance on parenting strategies, communication techniques, and conflict resolution skills.
  • Handled daily customer inquiries promptly, courteously and professionally to enhance satisfaction.
  • Strengthened families' social networks through referrals to community programs that encourage peer support or mentorship.
  • Participated in ongoing professional development opportunities to stay current on best practices in family support services.
  • Developed personalized service plans for each family to address specific needs and goals.
  • Empowered families by providing education on mental health, mental illness, effective support strategies, and age-appropriate activities.
  • Liaised with relevant and partner agencies for seamless coordination of care.
  • Established trusting relationships with clients, fostered supportive environment conducive to growth and change.
  • Promoted healthy lifestyles by addressing concerns related to nutrition, exercise routines or mental health needs.
  • Connected families with appropriate community resources for emotional, mental health, and educational assistance.
  • Collaborated with multidisciplinary teams to ensure coordinated care and services for families in need.
  • Advocated for families within various organizations, ensuring their voices were heard and needs were met.
  • Facilitated weekly family peer support group focused on topics such as stress management, mental health system, and selfcare.
  • Evaluated client progress regularly and adjusted service plans accordingly to maximize positive outcomes.
  • Reported elder abuse in accordance with legal standards of mandatory reporters.
  • Ensured compliance with all relevant policies, procedures, and regulations governing family support services by maintaining accurate documentation and adhering to HIPAA requirements.
  • Planned, promoted and managed educational workshops on assisting adult loved ones with mental health challenges.
  • Documented data and completed accurate updates to case records.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Assisted families in navigating mental health services systems, and connecting with other family support services.
  • Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
  • Participated regularly in community outreach events to promote services and to identify ways to address social, emotional and behavioral needs.
  • Lead individualized sessions with families and parents to address specific needs.
  • Developed and proposed strategies to reduce and prevent family conflict.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Achieved average of 25 family contacts per day

Progress Case Worker

Community Action Partnership Of San Luis Obispo County
10.2015 - 06.2018
  • Provided compassionate support and guidance, helping guests navigate available community resources.
  • Identified client needs and provided support to establish personal goals.
  • Provided guidance and referrals to appropriate resources and services in the community.
  • Completed client intakes and client assessments.
  • Coordinated with different service providers to meet clients' individual needs.
  • Managed a caseload of 10 clients at a time
  • Met with clients weekly to ensure and promote progress
  • Supported clients through development of new life skills, obtaining resources, and transitioning back to society.
  • Assisted clients with obtaining housing, employment and support services.
  • Developed individualized plan with clients concerning job readiness, financial management, and self-care for personal growth.

Homeless Services Worker III

Community Action Partnership Of San Luis Obispo County
10.2010 - 05.2018
  • Followed instructions and procedures to complete assigned tasks.
  • Provided compassionate support and guidance, helping guests navigate available community resources.
  • Enhanced the overall homeless shelter experience daily by providing warm meals and a welcoming environment for 80+ guests.
  • Coordinated and oversaw 20+ clients with the ongoing housekeeping activities to ensure and maintain a clean shelter environment.
  • Managed meal preparation shifts, ensuring timely delivery of nutritious meals to all shelter guests.
  • Collaborated with local organizations to secure donations of food, clothing, and other essential items for the shelter''s operations.
  • Created a sense of community within the shelter by fostering a supportive and inclusive environment for all guests.
  • Developed meaningful relationships with guests, fostering trust and open communication between staff and residents.
  • Improved safety at the shelter by vigilantly monitoring daily activities and addressing any conflicts that arose.
  • Assisted with administrative duties such as answering phones or emails, scheduling appointments for case managers.
  • Conducted intake interviews for new arrivals while maintaining accurate records of guest information in compliance with privacy regulations.
  • Contributed to increased guest satisfaction by maintaining clean and organized facilities.
  • Maintained accurate documentation of volunteer hours, ensuring proper recognition and appreciation was given to dedicated volunteers.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Provided transportation to hospital for medically fragile clients as needed.

Crate Manufacturer/Warehouse Lead Person

AgBox Company
09.2008 - 10.2009
  • Collaborated with a team of 8 members to achieve targets, resulting in increased productivity and timely order fulfillment.
  • Worked with raw materials to develop complete and commercially viable products.
  • Assisted in the planning and execution of routine equipment maintenance, ensuring minimal disruption to ongoing operations.
  • Troubleshot equipment issues promptly, minimizing downtime and maintaining overall productivity levels within the facility.
  • Ensured accurate documentation of production activities by diligently recording relevant information into company databases or designated systems.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Inspected products and machines to maintain quality and efficiency.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.

Education

Associate of Arts - Sociology

California State University Northridge
Northridge, CA
12.2002

Skills

  • Great listener
  • Professional boundaries
  • Self-awareness
  • Multicultural Sensitivity
  • Role Modeling
  • Interpersonal Relationships
  • Case Management
  • Trauma Informed Care Framework
  • Individualized Service Planning

Languages

Spanish
Native or Bilingual

Timeline

Family Support Specialist

Transitions Mental Health Association (TMHA)
05.2018 - 05.2024

Progress Case Worker

Community Action Partnership Of San Luis Obispo County
10.2015 - 06.2018

Homeless Services Worker III

Community Action Partnership Of San Luis Obispo County
10.2010 - 05.2018

Crate Manufacturer/Warehouse Lead Person

AgBox Company
09.2008 - 10.2009

Associate of Arts - Sociology

California State University Northridge

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Fernando Vasquez