Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fernando Vasquez

Fullerton,CA

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

13
13
years of professional experience

Work History

Front Desk Receptionist/ Houiskeeping Manager

BestJobsUSA
02.2022 - 09.2024
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.

Wyndham Resort Hotel

Wyndham Hotel
01.2015 - 04.2022
  • Helped maintain the resort''s cleanliness and safety standards, ensuring all areas were well-organized and hazard free.
  • Provided knowledgeable recommendations for local attractions and dining options, enhancing guests'' overall vacation experiences.
  • also did housekeeping as well as front desk and maintenance
  • Coordinated various events at the resort, seamlessly managing logistics for successful outcomes.
  • Enhanced guest experience by providing exceptional customer service and promptly addressing their needs.
  • Acted as a liaison between guests and other departments, ensuring all requests were promptly addressed and resolved to maintain high levels of satisfaction.
  • Played a key role in improving overall guest satisfaction rates through attention to detail and thorough follow-up on concerns or issues raised.
  • Promoted a welcoming atmosphere, greeting guests upon arrival and providing personalized assistance throughout their stay.

Motel 6

Motel 6
06.2011 - 08.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • aslo worked as a team to get housekeeping and rooms cleaned for family's to enjoy there stay

Education

High School Diploma -

Garden Grove High
Garden Grove
06-2009

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration
  • Scheduling
  • Appointment Scheduling
  • Administrative Skills
  • Verbal and written communication
  • Office Organization
  • Oral and writing communication
  • File Organization
  • Scheduling appointments
  • Hospitality services
  • Front Office Management
  • Work Prioritization
  • Sensitive information handling
  • Complex Problem-Solving

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk Receptionist/ Houiskeeping Manager

BestJobsUSA
02.2022 - 09.2024

Wyndham Resort Hotel

Wyndham Hotel
01.2015 - 04.2022

Motel 6

Motel 6
06.2011 - 08.2014

High School Diploma -

Garden Grove High
Fernando Vasquez