Fernando Velazquez
Ukiah,CA
Summary
Dynamic bar manager with a dedicated work ethic, recognized for enhancing customer satisfaction at Miss Siagon through innovative drink menus and effective staff training. Proficient in inventory management and conflict resolution, I fostered a loyal customer base while streamlining operations to reduce waste and improve service efficiency.
Overview
16
16
years of professional experience
Work History
Restaurant Waiter
Club Calpella
06.2009 - 06.2017
- Assisted in developing and implementing operational procedures to enhance efficiency.
- Executed daily inventory management tasks ensuring accuracy in stock levels.
- Supported team members by training on new software systems for order processing.
- Analyzed workflow processes to identify areas for improvement and increase productivity.
- Mentored junior staff on best practices for task execution and problem-solving techniques.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
Grounds Keeper
Saratoga Springs
05.2023 - Current
- Operated lawn care equipment to maintain grounds in pristine condition.
- Assisted in planting flowers, shrubs, and trees to enhance landscape aesthetics.
- Conducted routine inspections of grounds for cleanliness and safety hazards.
- Collaborated with team members to execute seasonal landscaping projects efficiently.
- Supported irrigation system maintenance to ensure optimal water distribution.
- Implemented waste management practices to maintain a clean environment.
- Learned safety protocols and best practices for outdoor equipment usage.
- Adapted quickly to changing tasks and priorities in a dynamic work environment.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
Bar Manager
Miss Siagon
07.2017 - 09.2022
- Managed daily bar operations, ensuring exceptional customer service and efficient workflow.
- Trained and supervised staff in cocktail preparation and beverage service standards.
- Developed innovative drink menus, enhancing guest experience and increasing bar sales.
- Monitored inventory levels, reducing waste through effective stock management practices.
- Implemented staff scheduling to optimize coverage during peak hours for improved service efficiency.
- Resolved customer complaints swiftly, maintaining high satisfaction and loyalty levels.
- Conducted regular staff meetings to communicate updates and improve team performance.
- Collaborated with suppliers to negotiate pricing and maintain quality beverage selections.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Increased revenue with creative marketing initiatives and promotional events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
Education
No Degree - General
Mendocino Jr. College
Ukiah, CASkills
- Lawn and grounds maintenance
- Grounds maintenance
- Operating mowers and tractors
- Dedicated work ethic
- Detail-oriented
- Landscaping
- Power tool proficiency
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Grounds Keeper
Saratoga Springs
05.2023 - Current
Bar Manager
Miss Siagon
07.2017 - 09.2022
Restaurant Waiter
Club Calpella
06.2009 - 06.2017
No Degree - General
Mendocino Jr. College