Fernando Vera
Shop Technician
Elko,NV
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
Shop Technician
Sandvik Mining and Rock Technology
08.2024 - Current
- Optimized tool usage by maintaining proper calibration settings and conducting regular performance checks.
- Collaborated effectively with colleagues to complete challenging projects within established deadlines.
- Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Organized storage areas for easy retrieval of parts, tools, and supplies necessary for efficient job completion.
- Helped team meet customer service deadlines by working quickly and minimizing errors.
- Demonstrated adaptability by quickly learning new software applications.
- Partnered with shop team to diagnose problems, correct faults and restore equipment to manufacturer specifications through timely preventive maintenance.
- Consistently met or exceeded daily production targets while maintaining high-quality standards in workmanship.
- Repaired parts, components and assemblies to correct malfunctions.
- Tested systems, noting issues and completing preventive maintenance.
Shop Technician
Empire Cat
04.2024 - 08.2024
- Maintained accurate records of repair work completed, enabling efficient tracking of equipment history and warranty information.
- Repaired parts, components and assemblies to correct malfunctions.
- Diagnose problems, correct faults and restore equipment to manufacturer specifications through timely preventive maintenance.
- Performed preventative maintenance tasks diligently, extending the lifespan of valuable equipment assets.
- Diagnosed and repaired problems with electrical and mechanical systems.
Service Manager
Smith Power Products Inc
06.2016 - 04.2024
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Field/Underground Service Technician
Smith Power Products Inc
06.2008 - 06.2016
- Explained diagnostic findings to customers and outlined repair or service options.
- Product lines supported, Mercedes 4000 & 900 models,Detroit Series 60 and 50, MTU 1600,2000,4000, Allison transmissions 1k,2k,3k 3k 4k and the DD heavy dutyPlatform.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Managed maintenance activities, supervised staff and inspected equipment.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Adhered to safety protocols and policies to reduce workplace hazards.
Diesel Technician
Barrick Gold Corporation
05.2007 - 06.2008
- Assessed & repaired multiple diesel engines in underground equipment.
- Ordered new parts for broken belts, hoses and filters, resupplying inventory.
- Used specialized tools and equipment to diagnose and repair issues with diesel engines.
- Conducted full operational compliance inspections before releasing vehicles for use.
- Serviced and maintained engines by performing regular oil and filter changes.
- Analyzed engine faults to identifying potential causes and determining needed repairs.
- Diagnosed mechanical problems for repair or replacement.
- Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- Collaborated with other mechanics to inspect diesel engines for signs of damage.
Education
Associate of Applied Science - Diesel Technologies
Great Basin College
Elko, NV 08.2007 - 05.2008
High School Diploma -
West Wendover High School
West Wendover, NV 08.1993 - 05.2007
Skills
Fluent in Spanish
Culture development
Employee management
Technical support
Documentation and reporting
Customer service management
Team collaboration and motivation
Work Planning and Prioritization
Timeline
Shop Technician
Sandvik Mining and Rock Technology
08.2024 - Current
Shop Technician
Empire Cat
04.2024 - 08.2024
Service Manager
Smith Power Products Inc
06.2016 - 04.2024
Field/Underground Service Technician
Smith Power Products Inc
06.2008 - 06.2016
Associate of Applied Science - Diesel Technologies
Great Basin College
08.2007 - 05.2008
Diesel Technician
Barrick Gold Corporation
05.2007 - 06.2008
High School Diploma -
West Wendover High School
08.1993 - 05.2007
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