Fernando Villa
Brookings,OR
Summary
Customer-focused professional with successful 6-year career in a range of customer service industries. Dynamic successful applying communication and leadership in busy business environment.
Overview
12
12
years of professional experience
Work History
Service Manager/Advisor
Pacific Motor Group
06.2022 - 10.2023
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Car Sales Representative
Pacific Motor Group
01.2022 - 06.2022
- Contributed to team sales goals by upselling products and services to customers.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Collected, arranged, and input information into database system.
Core Feeder
South Coast Lumber
07.2016 - 11.2021
- Maintained a clean and safe work environment, adhering to safety protocols and guidelines.
- Collaborated with team members to optimize workflow and improve overall productivity.
- Assisted in training new employees on proper feeder operation procedures for optimal performance.
- Contributed to waste reduction initiatives by identifying opportunities for recycling or repurposing excess materials.
- Facilitated timely order fulfillment by consistently meeting or exceeding production quotas while maintaining strict quality control measures.
- Followed safety procedures implemented by company to avoid mishaps and accidents.
Drive-through/Front Counter
Dairy Queen Grill & Chill
06.2011 - 06.2016
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Managed cash transactions for accurate accounting and minimized discrepancies.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Maintained stock and replenished workstation products.
- Warmly welcomed customers upon approaching counter and placing orders.
Education
High School Diploma -
Brookings Harbor High School
Brookings, OR06.2015
Skills
- Employee Training and Development
- Customer Service
- New Employee Hiring
- Inventory Management
- Estimating and Quoting
- Relationship Building
- Schedule Management
- Staff Supervision
- Customer Service Management
- Conflict Resolution
- Coaching and Mentoring
- Positive Attitude
- Upselling
- Goal-Oriented
- Sales Support
- Team Leadership
- Trustworthy and Honest
- Supply Ordering
Languages
English
Native or Bilingual
Spanish
Professional Working
References
References available upon request.
Timeline
Service Manager/Advisor
Pacific Motor Group
06.2022 - 10.2023
Car Sales Representative
Pacific Motor Group
01.2022 - 06.2022
Core Feeder
South Coast Lumber
07.2016 - 11.2021
Drive-through/Front Counter
Dairy Queen Grill & Chill
06.2011 - 06.2016
High School Diploma -
Brookings Harbor High School
Similar Profiles
Mya DucrotMya Ducrot
Vehicle Administrator/Photographer at Pacific Motor GroupVehicle Administrator/Photographer at Pacific Motor Group
Kamalshamsul AdnanKamalshamsul Adnan
Deputy General Manager at After-sales Planning And Toyota Motor Asia PacificDeputy General Manager at After-sales Planning And Toyota Motor Asia Pacific
Ji JieJi Jie
Demand and Supply Specialist at Toyota Motor Asia PacificDemand and Supply Specialist at Toyota Motor Asia Pacific