Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Fernando Villa

Beaverton

Summary

Dynamic food service professional with a positive attitude and strong multitasking abilities, honed at Little Caesars Pizza. Proven track record in enhancing customer satisfaction through attentive service and effective communication. Skilled in cash register operation and maintaining high sanitation standards, contributing to a welcoming dining environment and efficient team operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Food Service Worker

Little Caesars Pizza
01.2020 - Current
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Front of House Employee

Best Teriyaki
06.2018 - 05.2019
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Helped guests at tables when in need of assistance.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.

Education

Beaverton High School
Beaverton OR
06-2019

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service
  • Problem-solving
  • Attention to detail
  • Working with diverse people
  • Cash register operation
  • Menu memorization
  • Supply stocking
  • Strong communication skills
  • Working quickly

Certification

Marijuana Worker Permit. Permit #1015645

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Food Service Worker

Little Caesars Pizza
01.2020 - Current

Front of House Employee

Best Teriyaki
06.2018 - 05.2019

Beaverton High School