Fernando Zavala
Queens,NY
Summary
Dynamic professional with extensive customer service experience, skilled in cash handling and team collaboration. Recognized for creating a welcoming atmosphere and efficiently managing time during peak hours. Proven ability to train new baristas, enhancing overall team performance and fostering positive customer experiences.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Kew Gardens, New York
04.2025 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Trained new baristas on drink preparation techniques and customer service.
- Collaborated with team members to ensure smooth daily operations.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
Barista
Coffee Four Season
FLUSHING, NY
05.2024 - 08.2024
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Interacted with customers during hectic periods to create a fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed customer flow in busy areas to ensure timely, efficient service.
- Maintained clean and organized a clean and organized workspace for optimal productivity and safety.
- Showcased knowledge of coffee bean varieties, roasting processes, and brewing methods.
Photographer
Flushing International High School
FLUSHING, NY
07.2023 - 11.2023
- Scouted locations and curated props for photography shoots.
- Set up lighting equipment and adjust camera settings to capture desired images.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Tested equipment prior to use, verifying good working order.
- Took pictures of individuals, families, and small groups in studio or on location.
Intern
QCC Art Gallery/CUNY
Queens, NY
02.2023 - 06.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Explored new technologies and approaches to streamline processes.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Bachelor of Arts - Liberal Arts And Sciences
Queens College
Flushing, NY10-2028
High School Diploma -
Flushing International High School
Flushing, NY06-2023
Skills
- Friendly and outgoing
- Team player
- Cash handling
- Opening and closing duties
- Conservation Techniques
- Visitor engagement
- Art handling
- Client communication
- Customer service
- Team collaboration
- Flexible and adaptable
- Time management
Affiliations
- Reader
- Guitar learning
- Skate practicer
- Coffee Art
- Reader
- Drawing
- Graphic Design
- Art Creator
Languages
- Italian
- English
- Spanish
Timeline
Barista
Starbucks
04.2025 - Current
Barista
Coffee Four Season
05.2024 - 08.2024
Photographer
Flushing International High School
07.2023 - 11.2023
Intern
QCC Art Gallery/CUNY
02.2023 - 06.2023
Bachelor of Arts - Liberal Arts And Sciences
Queens College
High School Diploma -
Flushing International High School