Fernando Zuniga
Loan Officer Assistant
Downey,CA
Summary
Well-versed in all types of mortgage loan origination software. Dependable bilingual mortgage loan officer assistant with years of mortgage loan applications software experience.
(encompass, point, lending-pad). Hardworking and passionate
about mortgage lending.
Overview
5
5
years of professional experience
Work History
Loan Officer Assistant
Groves Capital
12.2022 - Current
- Increased loan application efficiency by streamlining documentation and verification processes.
- Assisted underwriters in determining loan eligibility for improved approval rates and client satisfaction.
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
Loan Officer Assistant
Sharp Loan
06.2019 - 11.2022
- Increased loan application efficiency by streamlining documentation and verification processes.
- Assisted underwriters in determining loan eligibility for improved approval rates and client satisfaction.
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Facilitated prompt closing of loans by organizing necessary paperwork and collaborating effectively with title companies.
Call Center Representative
American Financial Network
01.2019 - 05.2019
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs07.1999
Skills
* Loan Origination
* Client Relationships/Customer Service
* Efficient in Salesforce Mortgage Loan Software
* Efficient in Encompass Mortgage Loan Software
* Efficient in Mortgage Loan Application Calyx Point Software
* Documentation Review
* Multitasking
* Efficient in Excel Software
* Following up with previous inquired leads and funded files
* Verification Of Employment
* Credit Verification
* Adaptability
Timeline
Loan Officer Assistant
Groves Capital
12.2022 - Current
Loan Officer Assistant
Sharp Loan
06.2019 - 11.2022
Call Center Representative
American Financial Network
01.2019 - 05.2019
High School Diploma -
Santa Fe High School
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