FERNANDO ALEJANDRO
Crestwood,IL
Summary
Hard worker with quick learning skills, holds strong work ethics, and is always eager to accomplish all tasks.
Overview
12
12
years of professional experience
Work History
Operations Coordinator
Lightology
08.2021 - Current
- Provide assistance for the Sales, Customer Support, and Purchasing teams for guidance on estimated shipping costs.
- Monitors and analyze transportation costs, resources, performance, etc.
- Managed audit procedures with vendors and freight carriers
Purchasing Agent
Lightology
08.2020 - 08.2021
- Negotiated with vendors to ensure better pricing with purchase orders and contract terms.
- Coordinate drop ship operations such as order fulfillment, customer service, and in-house inventory.
- Responsible for the communication with vendors and customer service alike to better understand requests and timelines.
Customer Service Representative
Lightology
05.2019 - 08.2020
- Maintained customer satisfaction with go-ahead strategies focused on addressing customer issues and concerns
- Successfully handled incoming customer calls in a timely and efficient manner.
Company Driver
Lightology
02.2018 - 05.2019
- Operating a van properly and regularly
- Present customers with their delivery and answer any customer questions that may be asked about the quality
- Upholds organizational and company values and ethics.
Warehouse Employee
Lightology
07.2014 - 02.2018
- Checking and unloading of incoming shipments
- Inspecting boxes to ensure the quality matches with the company’s expectation; record any problems or damaged items
- Receipt log is documented and monitored to ensure shipments are identified and tracked
- Complaints and feedback are recorded and handled when orders are delivered to the customer.
Customer Assistance Representative
Walgreens
12.2011 - 07.2016
- Organized all items according to job specifications
- Supply, purchase, and transportation of all items
- Matched company standards which brought new sales to the company
- Came together with the customer to match their needs and resolved any issues that came upon with patience
- Customer service was matched with the company’s qualifications.
Education
Bachelors in Business Administration, Specialization in Entrepreneurship -
11.2017
GPA: 3.0/4.0
High School Diploma -
05.2010
GPA: 2.0/4.0
05.2008
- Member of Hispanic Youth Group
- African American Youth Group
- GPA: 3.0/4.0
Skills
- Logistics expertise
- Mind Mapping
- Operations Management
- Data Analysis
- Relationship Building
Volunteer Experience
- 07/01/13, Wilmette, IL, Helped a local resident with dry wall and construction.
- 11/01/10, Chicago, IL, Helped the community complete exterior makeovers for city projects and residents’ homes.
Timeline
Operations Coordinator - Lightology
08.2021 - Current
Purchasing Agent - Lightology
08.2020 - 08.2021
Customer Service Representative - Lightology
05.2019 - 08.2020
Company Driver - Lightology
02.2018 - 05.2019
Warehouse Employee - Lightology
07.2014 - 02.2018
Customer Assistance Representative - Walgreens
12.2011 - 07.2016
American Intercontinental University - Bachelors in Business Administration, Specialization in Entrepreneurship,
Gordon Technical College Preparatory High School - High School Diploma,
LOYOLA ACADEMY - ,