Fernando D Avilez

Responsibilities:

• Successfully manage 12 students with mild, moderate, and severe disabilities, including autism, intellectual disabilities and maladaptive behaviors.
• Supervise and guide a group of 6 students with specialized learning needs, utilizing teacher-directed instruction and hands-on learning activities to enhance student engagement and achievement.
• Assist the school teacher in preparing materials for 3 classes everyday by creating bulletin boars and equipment for direct instructional activity, including locating, copying, collating, distributing and grouping materials.

Accomplishments:

• Managed a 1 on 1 student for 3 years and developed a system for him to boost his confidence, communication skills, learning ability and posses a 3.8 GPA.
• Collaborated with 4 teachers to prepare instructional materials and classroom displays for the 5 days of the week.
• Mentored students one-on-one and provided them with tools to enhance their retention of information resulting in a 15% increase in their test scores.

Responsibilities:

• Manage and oversee 2 real estate properties and tending to the needs of 15 tenants.
• Implement showing properties to prospective tenants and answering relevant questions and preparing and executing detailed compliant lease agreements.
• Develop organizational systems to support accurate record keeping, efficient financial transactions and prompt renter compliant resolutions.

Accomplishments:

• Achieve and maintained a 100% reliable coordination between 2 property management and weekly maintenance for over 6 years.
• Collected rent payments, including cash and checks, from tenants for 15 apartments on a monthly basis for 6 years, issuing receipts and following up on late payments.
• Established a consistent record of communication with property owners on a monthly basis for the past 6 years resulting in a reliable reputation for addressing issues in timely and efficient manner

Responsibilities:

• Trained and mentored a team of 25 individuals weekly, resulting in a 15% increase in productivity and a 20% decrease in absenteeism.
• Implemented a targeted daily route for 3 hours to prospect 45 potential clients per day in public areas.
• Managed and executed 50 calls per day to prospective new recruits and clients on a weekly basis.

Accomplishments:

• Gained recognition for being top recruiter for 4 consecutive months and kept a record of 9 new agents per month.
• Conducted weekly training sessions for 40 participants on Saturdays, implementing a system resulting in a 20% increase in their recruiting ratio.
• Conducted interviews with an average of 36 candidates per week and hired and onboard 2 new agents per week.

Responsibilities:

• Organized and facilitated a collaborative effort with a team of 12 cafeteria members to gather and utilize necessary supplies and utensils for serving, resulting in a 20% increase in efficiency.
• Assembled and handled 50 food packages daily, ensuring proper placement on shelves.
• Improved the sanitation of all equipment by implementing and monitoring proper cleaning techniques resulting in a decrease of equipment malfunctions by 30%.

Accomplishments:

• Received recognition from the Manager for four consecutive months for consistently delivering exceptional service to 300 students daily, resulting in a 20% increase in positive feedback and 10% improvement in overall customer satisfaction.
• Cultivated leadership, initiative, and creativity among the team of 12 food service employees, resulting in consistent achievement of 100% daily goals and 15% increase in overall productivity.

Assistant Manager of Ice Cream Shop, Cashier Key Holder, Coffee Barista

Responsibilities:

• Directed and trained a team of 6 employees in best practices for food handling techniques and customer service, resulting in a 20% increase in positive customer feedback and a 10% reduction in food-related incidents.
• Managed and directed a team of 6 employees in executing assigned tasks and adhering to food safety procedures, resulting in a 100% compliance rate and minimizing the risk of food contamination and incidents.
• Provided outstanding customer service by expertly answering inquiries regarding the ingredients and preparation og 20 different ice cream flavors and 12 different coffee drinks, resulting in a 95% customer satisfaction rate and increased customer loyalty.

Accomplishments:

• Demonstrated outstanding performance by consistently surpassing monthly revenue goals for 2 years and increasing sales revenue of select menu items 15% resulting in additional $5,000 in revenue per month.
• Delivered exceptional customer service by warmly greeting an average of 200 customers daily and streamlining service efficiency, resulting in a 3-minute reduction in serving time per customer.
• Implemented and upheld strict cleanliness standard for food and beverage products by regularly sanitizing and organizing storage areas from 9am to 8pm daily, resulting in 100% compliance rate with health and safety regulations.

Responsibilities:

• Increased transaction efficiency at the cash register by accurately processing an average of 10 customer transactions per hour while providing exceptional customer service.
• Maximized customer satisfaction by actively engaging in friendly conversation with an average of 50 customers per day and offering personalized assistance.
• Exhibited exceptional attention to detail by accurately counting the contents of the cash register, resulting in 99% accuracy rate and minimizing financial discrepancies.

Accomplishments:

• Demonstrated strong leadership skills by recommending and facilitating the try-on or acquisition of merchandise for an average of 20 customers per day.
• Proactively informed customers of upcoming sales events and promotions through targeted communications methods resulting in a 30% increase in customer participation and 20% increase in sales revenue.
• Optimized inventory by stocking shelves with an average of 100 items per day, and conducting daily inventory checks resulting in a 95% inventory accuracy rate and reducing inventory loss by 25%.