Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
References
Languages
Timeline
BusinessDevelopmentManager
Fernando J Mayorga

Fernando J Mayorga

Valley Village,CA

Summary

Forward-thinking Sales and Marketing Manager with expertise in coordinating and managing staff and deploying successful marketing campaigns. Persistent leader with history of surpassing revenue objectives with market-savvy approaches and persuasive negotiation skills. Talented project manager successful at tackling problems with tenacity and sound judgment.

Overview

17
17
years of professional experience

Work History

Billing Specialist

WEB HELP
09.2020 - 10.2023
  • Responsible for presentation and description of financial reports to Intermedia clients
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Developed customized reports for management, providing valuable insights into trends, anomalies, and opportunities for improvement in billing process.
  • Streamlined interdepartmental communication to accelerate resolution of overlapping or unclear charges on client accounts.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options

Social Media Manager

MERAKI MEDIA
04.2017 - 05.2020
  • Designed and implemented social media strategies to align with business goals.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Analyzed and reported social media and online marketing campaign results.
  • Increased customer engagement through social media. Managed over 50 customer calls per day.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.

Customer Service Agent

Convergys Managua
11.2015 - 04.2017
  • Communicated with clients regarding account services, statements, and balances.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.

Sales Manager

Global Printing
09.2014 - 11.2015
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Established and cultivated solid business relationships with new or existing customers.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.

Restaurant General Manager

Mama Quilla Restaurant
07.2011 - 09.2014
  • In charge of inventory control, payment to suppliers, quality control of purchase of supplies, internal accounting, financial analysis, development of marketing and sales promotions, research of new markets, menu costing and supervisor of daily operations in restaurant.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

Customer Service Agent

SITEL
08.2009 - 06.2011
  • Communicated with clients regarding account services, statements, and balances.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Web Editor

WEB BASICA
06.2008 - 08.2009
  • General Administration of key clients' websites such as UCA, UNICA, UAM, CLARO, COCA COLA, PEPSI, UNILEVER and others.
  • Monitored website performance using analytics tools to identify trends and opportunities for growth.
  • Curated engaging visuals for articles by sourcing images from stock photo libraries or coordinating original photography sessions as needed.
  • Enhanced website content by editing and proofreading articles for grammar, punctuation, and style.
  • Contributed to the development of long-term content strategies that aligned with organizational goals, leading to increased brand visibility.

Event Manager

AMAROME SOLUTIONS
01.2007 - 06.2008
  • Organization of advertising events for the marketing of products of clients such as main national banks, cellphone carriers, FMCG among other industries clients.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Saved clients substantial amounts of money by identifying cost-saving alternatives in various aspects of their events.
  • Coordinated with sales and marketing teams to publicize and promote events.

Education

TOEFL Degree -

UCA
Managua
12.2009

Bachelor's Degree in Marketing and Advertising -

American University UAM
Managua
01.2008

Bachelor of Arts and Sciences -

La Salle
Leon
01.2002

Skills

  • Office package
  • Social Media Marketing
  • Digital Marketing
  • Social Media Platforms
  • Customer Acquisition
  • Public and Media Relations
  • Speed Reading Workshop
  • Advanced Excel
  • Critical Thinking
  • Data Entry Proficiency
  • Professionalism
  • Active Listening
  • Multitasking Capabilities
  • Microsoft Office Suite
  • Interpersonal Skills
  • Marketing Campaign Development
  • Business Development
  • Customer Relationship Management (CRM)
  • Campaign Management
  • Brand-Building Strategies
  • Market Analysis
  • Brand Promotion
  • Content Creation
  • Web Analytics
  • Copywriting
  • Event Planning
  • Customer Segmentation
  • Social Media Management
  • CRM Management

Accomplishments

  • Graduate Cum Laude, American University UAM
  • Graduated Cum Laude, IV and V year, Colegio La Salle, Leon

Personal Information

Date of Birth: 03/31/86

References

  • Luis Bravo, Customer Service Specialist (Sitel Manager), 8380-8404
  • Wolfgang Bucheimm Zamora, Financial Administrator (WebBasica), ventas@webbasica.com
  • Alejandro Dávila Rueda, UAM Professor, alejandro.davila@uam.edu.ni
  • Samuel Restrepo, Industrial Designer (Amarome Solutions), 8672-0404

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Billing Specialist

WEB HELP
09.2020 - 10.2023

Social Media Manager

MERAKI MEDIA
04.2017 - 05.2020

Customer Service Agent

Convergys Managua
11.2015 - 04.2017

Sales Manager

Global Printing
09.2014 - 11.2015

Restaurant General Manager

Mama Quilla Restaurant
07.2011 - 09.2014

Customer Service Agent

SITEL
08.2009 - 06.2011

Web Editor

WEB BASICA
06.2008 - 08.2009

Event Manager

AMAROME SOLUTIONS
01.2007 - 06.2008

TOEFL Degree -

UCA

Bachelor's Degree in Marketing and Advertising -

American University UAM

Bachelor of Arts and Sciences -

La Salle

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Fernando J Mayorga