Summary
Overview
Work History
Education
Skills
Timeline
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Fernando L López Ocasio

Humacao,P.R.

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

28
28
years of professional experience

Work History

Area Director of Operations

Encanto Restaurants
Guaynabo, Puerto Rico
05.2010 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Area Director of Operations

Caribbean Restaurants
Cataño, P.R.
06.1996 - 03.2010
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Managed customer service inquiries and complaints in a timely manner.
  • Created reports on sales trends, inventory levels, and financial data.

Gerente

Bonanza de 65 infanterías San Juan
San Juan

Education

Some College (No Degree) -

Tecnológico del Municipio De San Juan P.R.
San Juan

Skills

  • Windows sistem
  • Microsoft office
  • Distribution channel management
  • Operations Management
  • Workforce Planning
  • Organizational Development
  • Facilities Management
  • Human Resources Management
  • Staff Development
  • Risk Mitigation
  • Process Improvements
  • Leadership training
  • Strategic planning and execution
  • Quality Assurance
  • Cost Control
  • Operational Efficiency
  • Inventory Management
  • Customer Service Management
  • Problem-solving abilities
  • Staff Scheduling
  • Multitasking
  • Teamwork and Collaboration
  • Adaptability
  • Problem-solving aptitude
  • Supervision and training
  • Customer Retention
  • Data Management

Timeline

Area Director of Operations

Encanto Restaurants
05.2010 - Current

Area Director of Operations

Caribbean Restaurants
06.1996 - 03.2010

Gerente

Bonanza de 65 infanterías San Juan

Some College (No Degree) -

Tecnológico del Municipio De San Juan P.R.

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Fernando L López Ocasio