Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fernando R De Godoy

Ocoee,FL

Summary

Dedicated professional with a proven track record in customer relationship management, enhancing guest experiences, and delivering effective solutions. Committed to promoting high customer satisfaction through exceptional service and problem resolution.

Overview

24
24
years of professional experience

Work History

Self Employed

Crystal Services Solutions
Ocoee, FL
05.2013 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Achieved cost-savings by developing functional solutions to problems.

Front Desk Manager

Best Western Hotel
Orlando, Florida
06.2001 - 04.2013
  • Managed front desk operations ensuring efficient guest check-in and check-out.
  • Supervised front desk staff, providing training and support for daily tasks.
  • Coordinated reservations and room assignments using hotel management software.
  • Addressed guest inquiries and resolved complaints with professional communication.
  • Maintained accurate records of guest information and billing details.
  • Implemented standard operating procedures for improved front desk efficiency.
  • Collaborated with housekeeping to ensure room readiness for arriving guests.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

Education

High School Diploma -

ETE Jose Martimiano Da Silva
Brazil
12-1998

Electrical Engineering -

ETE Jose Martimiamo Da Silva
Brazil
12-1998

Skills

  • Customer relationship management
  • Analytical
  • Guest experience enhancement
  • Calm under pressure
  • Data entry
  • Effective communication
  • Friendly, positive attitude

Timeline

Self Employed

Crystal Services Solutions
05.2013 - Current

Front Desk Manager

Best Western Hotel
06.2001 - 04.2013

High School Diploma -

ETE Jose Martimiano Da Silva

Electrical Engineering -

ETE Jose Martimiamo Da Silva

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