Fernandous Lewis
Springfield Gardens,USA
Summary
Dynamic leader with a proven track record in P&L management at Housing Works, excelling in optimizing retail space and driving team productivity. Expertise in innovative problem-solving and advanced Excel skills has resulted in significant operational improvements. Recognized for exceptional client support, leading to enhanced customer satisfaction and loyalty. Seeks to leverage these skills to further elevate organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Assistant
Housing Works
New York, USA
10.2023 - Current
- Proficient in executing general office tasks aligned with best practices.
- Skilled in implementing detailed procedures for record maintenance and reporting.
- Utilized office equipment and personal computers with efficiency.
- Skilled in utilizing MS Office Suite for various tasks efficiently.
- Developed efficient processes to ensure accountability in resource management.
- Maintain accurate posting of Human Resources Department notices and documents.
- Coordinated meetings and documented comprehensive minutes.
- Drafted and disseminated emails, memos, letters, faxes, and forms.
Residential Aide
Housing Works
New York, USA
06.2023 - 09.2023
- Ensured compliance with program policies and procedures by participants.
- Promoted positive relationships by consistently approaching participants with professionalism.
- De-escalated tense and hostile client situations as needed.
- Maintained safety, security, and integrity for all participants, staff, guests, and facility environment.
- Examine logbooks at the start of the shift to ensure staff awareness of recent issues.
- Delivered exceptional customer service with utmost professionalism.
- Assisted in ensuring accurate meal distribution and storage processes.
- Conducted light custodial tasks including table and chair cleaning.
- Coordinated with case management staff regarding behavioral observations of families.
- Performed wellness checks to validate room allocations and sustain accurate daily census records.
- Regularly ensured adherence to House Rules and Residential Code of Conduct.
- Collaborated with Residential Aide Supervisor and security staff to draft incident reports.
Customer Service Specialist
Ensemble Health Partners
Hampton, USA
06.2022 - 02.2023
- Manages all activities related to customer care and collections in the Revenue Cycle.
- Collaborated across Revenue Cycle departments to troubleshoot client concerns.
- Handled account-related queries, ensuring accurate resolutions, promptly.
- Conduct tasks related to account maintenance.
- Performed modifications to reconcile hospital accounting records.
- Provided solutions to client issues.
Food Service Team Leader/ Human Resource Expert
Target Corporation
Chesapeake, USA
09.2021 - 01.2022
- Developed strategies to establish a guest-focused environment within the team.
- Managed inventory control processes while ensuring product freshness and quality standards.
- Strategized departmental workflows to enhance focus on business goals and achieve sales targets.
- Executed responsibilities such as interviewing and coaching to manage and retain hourly team members effectively.
- Planned and implemented daily and weekly workloads for the successful attainment of departmental sales metrics.
- Including planning, food service transitions, revisions, sales plans, sampling, promotions, and price change workload.
- Conducted inspections of back-end operations and customer-facing areas to ensure adherence to food service protocols.
- Conducted assessments of service protocols and standards to address business needs.
- Ensure proper execution of all food safety standards and cleaning routines.
- Lead your team to uphold and maintain all Starbucks and Pizza Hut brand standards and production specifications (where applicable).
- Foster a productive relationship with your Starbucks DM (if applicable), attend required in-store planning and business meetings, and follow up on key takeaways from their time in your store.
- Ensure proper execution of all food safety standards and cleaning routines.
- Ensure accuracy in stock levels by placing store-initiated orders according to best practices.
- Follow proper perishable inventory management procedures to ensure an accurate recording of inventory.
- Make production quantity decisions just in time to ensure freshness, in-stocks, sales, and profitability are achieved all day, every day.
- Expect and enable experts to stay up-to-date on relevant trends and products.
Human Resources Expert
Target
Chesapeake, USA
05.2021 - 01.2022
- Knowledge of federal, state, and local employment law.
- Utilized Office Suite and workforce management software effectively.
- Identified factors driving business results based on sales objectives and audience insights.
- Collaborated with HR leadership to forecast and fulfill specialized talent demands aligned with business needs.
- Optimized hiring strategies to ensure recruitment of candidates who enhance guest service experience.
- Facilitated training programs to enhance sales team capabilities.
- Delivered expertise in managing scheduling tools and advising on payroll protocols.
- Maintained an open-door policy for effective teamwork.
Food and Beverage Expert/ Human Resource Expert
Target
Bronx, USA
08.2019 - 05.2021
- Managed presentations, pricing strategies, and promotional signing for food and beverage areas.
- Ensured exemplary guest satisfaction by consistently exceeding expectations.
- While upholding and maintaining the execution of the Food and Beverage Standards.
- Analyzed operational processes to identify effects on shortages and profitability.
- Managed culling, rotation, andQMOS tasks and organized backstock efficiently.
- Managed inventory changes to align with seasonal variations, marketing campaigns, business transitions, and customer demands.
- Implemented strategies for effective product marketing and increased revenue.
- Coordinated with vendors to ensure alignment in maintaining planograms, operational transitions, and storage optimization.
- Executed store-initiated orders to vendors, ensuring accurate stock levels as per best practices.
- Ensure compliance with federal, state, and local regulations for adult beverages.
- Consistently met and exceeded guest needs through proactive engagement.
- Cultivated an organization dedicated to maintaining ethical standards, ensuring safety practices, and following compliance rules.
- Managed presentation, pricing, and promotional signing processes for the store's food areas.
Education
High School Diploma -
Legacy High School for Integrated Studies
Manhattan, NY01.2001
Skills
- Experienced with Microsoft Word
- Advanced Excel Skills
- Strong Proficiency in PowerPoint
- Knowledgeable in Computing Technologies
- P&L Management
- Team Leadership
- Payroll Management
- Retail Space Optimization
- Candidate Evaluation
- Human Resources Management
- Cash Management
- Talent Acquisition
- Customer Service Skills
- Office Management Experience
- Expense Management
- Employee Relations
- Workday Proficiency
- Kronos Proficiency
- ATS Proficiency
- ICIMS Proficiency
- Client Interaction Expert
- Client Support
- HRIS Proficiency
- Innovative Problem-Solving
- Communication Facilitation
- Technical Report Writing
- Operational Support
Certification
- Certified Revenue Cycle Representative
- Mental Health First AID
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- HR: Compensation & benefits, Proficient, 06/01/22
- Administrative assistant/receptionist, Proficient, 01/01/22
- Attention to detail, Proficient, 02/01/22
- Retail customer service, Proficient, 12/01/21
- Work style: Reliability, Proficient, 12/01/21
- Recruiting, Proficient, 12/01/21
Timeline
Program Assistant
Housing Works
10.2023 - Current
Residential Aide
Housing Works
06.2023 - 09.2023
Customer Service Specialist
Ensemble Health Partners
06.2022 - 02.2023
Food Service Team Leader/ Human Resource Expert
Target Corporation
09.2021 - 01.2022
Human Resources Expert
Target
05.2021 - 01.2022
Food and Beverage Expert/ Human Resource Expert
Target
08.2019 - 05.2021
High School Diploma -
Legacy High School for Integrated Studies
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