Fernansiah Peseta

Assist guests and employees when they get injured or ill on the Polynesian Cultural Center premises.

Tend to patients when they come through the office.

Authorize to sell medicine within the office only with a waiver form signed.

Certified inn First Aid and CPR treatment.

Worked alongside the securities and the police as well.

• Confirmed relevant guest information and payment methods to prevent fraud.
• Promoted local entertainment and sporting events and offered details to assist patrons.
• Monitored office supplies by checking inventory and placing orders.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Protected guest valuables with main safe or in individual boxes to maximize security.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items and join reward programs.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Worked flexible schedule and extra shifts to meet business needs.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Collected and authorized payments of guests.
• Learned duties for various positions and provided backup at key times.

• Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
• Coordinated staff schedules, rotations and breaks.
• Check in students they come by to play
• Assist games when it is held on the school fields
• monitored games when there is a tournament going

• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Worked to build relationships with customers and built potential for additional sales.
• Logged reports, expenses, receipts and sales documents into digital database.
• Improved customer service and telecommunication skills to build lasting relationships.
• Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.