Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Section name
Generic

Ferneisha Richmond

New Orleans,LA

Summary

I plan to work hard to help me and my family get on our feet. I have 2 sons and have reliable transportation. Im ready to work.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Valet

LAZ Parking
02.2021 - Current
  • Delivered exceptional customer service in fast-paced environments, ensuring client satisfaction and repeat business.
  • Parked and retrieved vehicles efficiently while maintaining proper handling and care protocols.
  • Collaborated with team members to streamline parking operations, reducing wait times for customers.
  • Built positive customer rapport for courteous, friendly and professional service.

Customer Service Representative

LGC Associates, LLC
02.2021 - Current
  • A temp service i do alot of different jobs
  • Oversaw workflows to enhance operational efficiency in diverse settings.
  • Trained and mentored new staff on best practices and safety protocols.
  • Collaborated with teams to maintain inventory accuracy and availability.
  • Adapted quickly to changing environments and job requirements, enhancing flexibility.

Host

Gianna's Restaurant
02.2019 - Current
  • As a host i deal with a lot of things that happens such as :making/canceling reservations, answer the phone and Make sure area is clean, also handle emails coming and going .

Usher

Superdome
01.2019 - Current
  • Help out with events and help people experience be better while there .
  • Guided patrons to seats, ensuring efficient crowd management during events.
  • Assisted with ticket scanning and entry processes to streamline guest access.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Monitored venue safety protocols, maintaining a secure environment for all attendees.
  • Collaborated with event staff to coordinate seamless operational flow during high-traffic periods.
  • Led efforts in crowd control strategies, contributing to overall event success and safety compliance.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.

Valet

Evolution Hospitality
12.2024 - 08.2025
  • Trained new staff on company policies and procedures, fostering a culture of safety and excellence.
  • Implemented improvements in workflow processes, enhancing overall operational efficiency in parking services.
  • Developed strategies for effective space management, optimizing parking area utilization during peak hours.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Provided punctual, polite valet services to uphold professional standards.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Located and retrieved vehicles quickly to minimize customer wait times.

Cook

Delaware North
03.2023 - 03.2024
  • Cook for restaurant dealing with guest
  • Oversaw daily kitchen operations, ensuring adherence to safety and sanitation standards.
  • Coordinated meal preparation for large events, maintaining consistency in taste and service speed.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Host/Busser/Food Runner

Rib room
02.2022 - 09.2023
  • I've been a host Busser and food runner since I started
  • Greeted guests warmly, ensuring positive first impressions and customer satisfaction.
  • Managed reservations and seating arrangements, optimizing table turnover and guest flow.
  • Provided menu information, enhancing guest experience through detailed knowledge of offerings.
  • Collaborated with kitchen staff to accommodate special requests, improving service efficiency.
  • Resolved guest inquiries and complaints promptly, maintaining high service standards.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Assistant Manager

Paulie's Pizza
10.2022 - 04.2023
  • Manager helped with hours and deposits
  • Oversaw daily operations, ensuring efficient service during peak hours.
  • Developed training programs for new employees, enhancing team performance and service quality.
  • Implemented inventory management systems, reducing waste and improving stock accuracy.
  • Managed staff scheduling, optimizing labor costs while maintaining service standards.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Cashier/Valet

SP Plus Parking Corporation
07.2020 - 02.2022
  • Cashier for Touro parking lot I watch the lot called med arts where I really just watch cars go in and out
  • Processed customer transactions efficiently using POS systems.
  • Ensured accurate cash handling and maintained balanced cash drawers.
  • Welcomed customers and helped determine their needs.

Valet Driver

Ace Parking Management
08.2019 - 05.2021
  • I park cars , help attend guest, greet and help them as they come in and i make sure they enjoyed there time.
  • Operated vehicles efficiently in high-traffic environments, ensuring safe parking and retrieval for guests.
  • Provided exceptional customer service to enhance guest experiences and address inquiries promptly.

Housekeeping

Cr contractor
12.2019 - 03.2020
  • Reduced guest complaints by promptly addressing housekeeping concerns and maintaining a high standard of cleanliness.
  • Established performance metrics for housekeeping staff, driving continuous improvement efforts throughout the department.
  • Aided in maintaining a clean, clutter-free dock area through regular organization and housekeeping efforts.
  • Performed housekeeping on rig floor by cleaning equipment and removing debris from rig stairs.
  • Collaborated with housekeeping to ensure timely room turnover, minimizing guest delays during peak hours.
  • Coordinated with housekeeping and maintenance staff to address overnight issues, ensuring guest comfort.

Cashier

Rouses Supermarket
01.2017 - 05.2017
  • I worked as a cashier i helped with check-out.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Trained new cashiers on operational procedures and best practices for efficiency.
  • Maintained cleanliness and organization of checkout area to enhance shopping experience.
  • Managed cash drawer, ensuring accurate balancing at the end of each shift.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Kmart Cashier

Kmart
12.2015 - 12.2016
  • Responsibilities I am a cashier i meet customers and i ring up there items. If needed i also helped them around the store to find what they need. I also did reshop baskets .
  • Accomplishments I am very cheerful and i havent really been here long to know much about the job.
  • Skills Used I demonstrated hard work and i have to put my best forward. Even if im mad or sad i cant let that mess up work.

Substitute Teacher

Enriched Schools
02.2025 - Current
  • Delivered engaging lesson plans tailored to diverse learning styles.
  • Managed classroom behavior, fostering a positive and productive environment.
  • Collaborated with regular teachers to ensure continuity of instruction.
  • Utilized educational technology to enhance student learning experiences.
  • Assessed student progress and provided constructive feedback for improvement.
  • Implemented innovative teaching techniques to boost student engagement and comprehension.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Cashier/Shift Leader

Wingstop
06.2016 - 09.2016
  • Cashier i greeted all of my customers and made sure while they are there they enjoyed they trip . I handled money and locked up the store at night.

Mail Clerk

Benson tower
06.2016 - 08.2016
  • This was an internship and i got the chance to work in mail room sorting mail and opening it.
  • Coordinated inbound and outbound mail deliveries to ensure timely processing.
  • Managed sorting of mail using automated systems for efficiency.
  • Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
  • Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
  • Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.

Education

Graduated high school -

Landry Walker
New Orleans, LA

Skills

  • Host
  • Hostess
  • Customer Service (8 years)
  • Front Desk
  • Guest Service
  • Valet (4 year)
  • Driving (4 years)
  • Serving Experience
  • Delivery Driver Experience
  • Cashiering (3 years)
  • Driving
  • Security (3year)
  • Relationship building and management
  • Adaptable
  • Classroom management
  • Positive reinforcement
  • Behavior management
  • Verbal and written communication
  • Creativity in teaching
  • Lesson plan implementation
  • Activity planning
  • Behavior modeling
  • Disciplinary procedures
  • Special education
  • Classroom organization

Accomplishments

  • Recognized by multiple schools as an excellent substitute.
  • Took all offered shifts to maintain coverage for students
  • Achieved [Result] through effectively helping with [Task].

Certification

  • Driver's License
  • Twic card January 2020 to December 2024

Languages

English
Native or Bilingual

Timeline

Substitute Teacher

Enriched Schools
02.2025 - Current

Valet

Evolution Hospitality
12.2024 - 08.2025

Cook

Delaware North
03.2023 - 03.2024

Assistant Manager

Paulie's Pizza
10.2022 - 04.2023

Host/Busser/Food Runner

Rib room
02.2022 - 09.2023

Valet

LAZ Parking
02.2021 - Current

Customer Service Representative

LGC Associates, LLC
02.2021 - Current

Cashier/Valet

SP Plus Parking Corporation
07.2020 - 02.2022

Housekeeping

Cr contractor
12.2019 - 03.2020

Valet Driver

Ace Parking Management
08.2019 - 05.2021

Host

Gianna's Restaurant
02.2019 - Current

Usher

Superdome
01.2019 - Current

Cashier

Rouses Supermarket
01.2017 - 05.2017

Cashier/Shift Leader

Wingstop
06.2016 - 09.2016

Mail Clerk

Benson tower
06.2016 - 08.2016

Kmart Cashier

Kmart
12.2015 - 12.2016

Graduated high school -

Landry Walker

Section name

Authorized to work in the US for any employer

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