Fernell Threats
Providence,RI
Summary
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Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in Desired Position role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
The Home Depot Inc
Attleboro, MA
02.2025 - 04.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate
Dollar General
Central Falls, RI
02.2025 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Cumberland Farms
Central Falls, RI
10.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Summer Internship/PrepareRI
Providence City Solicitor's Office
Providence, RI
07.2022 - 08.2022
- Drafted complaints and sent documentation to the defendants
- Attended court cases
- Assisted with house inspections
- Organized mail
- Recognized with Leadership Citation Award
Education
Diploma - undefined
Central High School
Providence, RI01.2023
Skills
- Outstanding attendance record
- Ability to learn quickly
- Customer service
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Payment processing
- Conflict resolution
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
Certification
Recognized with certification of completion by the state senate.
Accomplishments
Raised money for the Rhode Island 9 memorial.
Timeline
Cashier
The Home Depot Inc
02.2025 - 04.2025
Sales Associate
Dollar General
02.2025 - 04.2025
Cashier
Cumberland Farms
10.2023 - 06.2024
Summer Internship/PrepareRI
Providence City Solicitor's Office
07.2022 - 08.2022
Diploma - undefined
Central High School