Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fernise Fertil

Orlando,Florida

Summary

Dedicated Trainer with a passion for empowering individuals through effective training and development strategies. Brings a dynamic approach to fostering skill enhancement and professional growth over three years of hands-on experience. Eager to contribute to a team's success by leveraging interpersonal skills and a commitment to excellence. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Starbucks Barista/ Trainer

Universal Orlando
09.2021 - Current
  • Elevated customer experience by mastering drink preparation and training new baristas at Universal Orlando
  • Ensured high-quality beverage creation with keen attention to Starbucks standards and recipes
  • Engage with guest to ensure satisfaction
  • Fostered a collaborative environment, guiding new baristas to excel in customer service
  • Maintained strict adherence to Starbucks beverage quality, mastering recipes for optimal customer satisfaction
  • Led by example in fostering teamwork, making every guest interaction memorable and positive at Universal Orlando

Barista Trainer

Starbuck Coffee
05.2024 - 10.2024
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Trained new employees in groups and in one-on-one scenarios.
  • Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.

Sales Associate

Queens Beauty Supply
06.2021 - 08.2021
  • Ensured accurate product recommendations, elevating customer trust and loyalty through meticulous service
  • Fostered a welcoming environment, assisting customers in navigating our extensive beauty product range
  • Boosted customer satisfaction by providing expert beauty advice and personalized service
  • Managed inventory, ensuring all beauty products were stocked and displayed attractively
  • Introduced a braiding service, enhancing the store's offerings and customer experience

Caretaker

FCAA
05.2019 - 08.2019
  • As a Caretaker at FCAA, guided 3-5-year-olds in daily tasks, fostering independence and coordinating activities
  • Provided empathetic care and educational activities, enhancing the developmental skills of preschool children
  • Energetically supported children's daily learning and play, ensuring a fun and safe environment at FCAA
  • Monitored and recorded developmental milestones, ensuring personalized care for each child

Education

Associates in art - biomedical science

Valencia College
Orlando
12.2025

Skills

  • Time Management
  • Adaptability
  • Teamwork
  • Problem Solving
  • Critical Thinking
  • Interpersonal Communication
  • Leadership Development
  • Child Development
  • Customer Satisfaction
  • Health and safety compliance

Certification

  • First Aid Certification - American Red Cross
  • CPR/AED Certification

Timeline

Barista Trainer

Starbuck Coffee
05.2024 - 10.2024

Starbucks Barista/ Trainer

Universal Orlando
09.2021 - Current

Sales Associate

Queens Beauty Supply
06.2021 - 08.2021

Caretaker

FCAA
05.2019 - 08.2019

Associates in art - biomedical science

Valencia College

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