Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fernnie Johnson

Plant City,FL

Summary

Dynamic professional with extensive experience at GEICO in claims handling and investigations. Proven ability to build relationships and ensure legal compliance while maintaining accuracy in documentation. Skilled in risk assessment and problem-solving, consistently achieving favorable outcomes in complex claims scenarios. Committed to delivering exceptional customer service and fostering effective communication.

Overview

41
41
years of professional experience

Work History

Total Theft and Fire Examiner

GEICO
08.2020 - 09.2024

Conducted thorough investigations into automobile claims related to fire and theft.

Maintained efficient and consistent communication with all involved in claims.

Coordinated with cross-departmental teams involved in claim handling.

Monitored claims process to guarantee proper outcomes.

Auto Claims Adjuster

GEICO
01.2013 - 08.2020

Facilitated customer support via phone for filing automobile accident claims.

Completed all claims to final resolution.

Ensured timely and professional communication with all claim-related parties.

Maintained detailed records for claims to ensure accuracy.

Detention Deputy

Hillsborough County Sheriff's Office
07.2003 - 07.2012

Managed care and supervision of detainees in county detention center.

Maintained precise documentation of inmate movements within the jail.

Executed thorough and accurate record-keeping for daily activities in supervised area.

Maintained calm atmosphere within supervised area.

Facilitated effective communication with inmates and professionals in care, control, and custody roles.

Elementary School Teacher

Seffner Christian Academy
08.1983 - 04.1998
  • Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
  • Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
  • Instructed music classes for elementary students.
  • Organized and supervised elementary school programs and musicals.

Education

Associates - Elementary Education

Taylor University
Upland
05.1981

Skills

  • Empathy and sensitivity
  • Claims handling
  • Building student relationships
  • Test administration
  • Claims reports and documentation
  • Presentation skills
  • Risk assessment skills
  • Ethical judgment
  • Group facilitation
  • Damage assessment
  • Policy interpretation
  • Evaluation of liability exposure
  • Mitigation skills
  • Claims investigations
  • Confidentiality
  • Confidential records management
  • Accuracy and precision
  • Document review
  • File management
  • Report preparation
  • Deadline management
  • Legal compliance
  • Records evaluation
  • Data entry
  • Customer service
  • Document verification
  • Problem-solving abilities
  • Records management
  • Records maintenance
  • Data verification

Timeline

Total Theft and Fire Examiner

GEICO
08.2020 - 09.2024

Auto Claims Adjuster

GEICO
01.2013 - 08.2020

Detention Deputy

Hillsborough County Sheriff's Office
07.2003 - 07.2012

Elementary School Teacher

Seffner Christian Academy
08.1983 - 04.1998

Associates - Elementary Education

Taylor University
Fernnie Johnson