Fernando Sanchez
Charlotte, NC,USA
Summary
Detail-oriented and analytical-minded individual with a solid foundation in statistical analysis, data visualization, and programming. Familiar with Python, SQL, and Excel, with hands-on experience in data cleaning, data mining, and generating actionable insights from complex datasets. Demonstrated ability to leverage data to solve real-world problems through internships and academic projects. Comfortable using tools like Tableau and Power BI for creating compelling data visualizations and dashboards. Strong communication and teamwork skills, with a proven track record of collaborating effectively in fast-paced environments. Enthusiastic about leveraging data to drive business decisions and eager to contribute to a dynamic data analytics team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BEAUTY & FASHION PHOTOGRAPHER
INDEPENDENT
01.2019 - Current
- Photographed high-quality images for various print and digital projects.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests and abilities with potential customers.
- Performed advanced computer processing of images for assignments.
- Over 25 publications across a wide variety of fashion magazines including GMARO, Malvie, and Moevir.
- Enhanced brand visibility by producing high-quality fashion photographs for marketing campaigns and editorials.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
American Tire Distributors
03.2023 - 04.2024
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
- Utilized Spanish proficiency to build relationships with Spanish-speaking customers.
- Identified and responded to customer requests and concerns through email and phone for both English and Spanish-speaking customers.
- Developed a deep understanding of customer service principles and customer service best practices.
BILINGUAL CUSTOMER CARE REPRESENTATIVE II
AVIDXCHANGE INC
10.2018 - 09.2021
- Customer and Supplier facing position managing inquiries and resolving complex requests requiring problem solving, critical thinking, and multitasking.
- Part of the Supplier Education Project – composed the Q&A section of the AvidXchange website for Suppliers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions for both English and Spanish speaking customers.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
ADMINISTRATIVE ASSISTANT
AVIDXCHANGE INC
03.2020 - 06.2020
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
PAYMENT SPECIALIST
AVIDXCHANGE INC
12.2017 - 10.2018
- Timely processing of e-payments on behalf of clients via phone call, email, fax, and/or web.
- Leveraged computerized accounting software to create and maintain accurate customer account records.
- Developed a training guide to be used companywide for the creation of internal account records.
- Completed various company trainings provided by AvidXChange and Central Piedmont Community College for self-development and skill improvement.
Education
Associate of Arts -
Forsyth Tech Community College
Winston Salem, NC2018
Associate of Arts -
Davidson County Community College
Mocksville, NC2014
High School Diploma -
Davie County High School
Mocksville, NC05.2012
Skills
- Bilingual - English and Spanish
- Data Analysis
- Data Cleaning
- Data Visualization and Presentations
- Microsoft Excel & Google Sheets
- SQL, Tableau, Power BI
- Python Programming Basics
- Dashboard Design
- Data Storytelling
- Process Improvement
Certification
- Google Foundations of Digital Marketing and E-commerce Certificate
- IBM Intro to Data Analytics
- Excel Basics for Data Analysis
- Data Visualization and Dashboards with Excel and Cognos
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
American Tire Distributors
03.2023 - 04.2024
ADMINISTRATIVE ASSISTANT
AVIDXCHANGE INC
03.2020 - 06.2020
BEAUTY & FASHION PHOTOGRAPHER
INDEPENDENT
01.2019 - Current
BILINGUAL CUSTOMER CARE REPRESENTATIVE II
AVIDXCHANGE INC
10.2018 - 09.2021
PAYMENT SPECIALIST
AVIDXCHANGE INC
12.2017 - 10.2018
Associate of Arts -
Forsyth Tech Community College
Associate of Arts -
Davidson County Community College
High School Diploma -
Davie County High School
Similar Profiles
GLENN TRAVISGLENN TRAVIS
Recording Artist/Songwriter at IndependentRecording Artist/Songwriter at Independent
Tommy HayesTommy Hayes
Software Engineer & Futures Trader at IndependentSoftware Engineer & Futures Trader at Independent
Andrea DesiderioAndrea Desiderio
Pet Sitter at IndependentPet Sitter at Independent
Brandon FutermanBrandon Futerman
Ice Hockey Goalie Coach at IndependentIce Hockey Goalie Coach at Independent
Amy StinnettAmy Stinnett
Third/Fourth Grade Classroom Teacher at Gaston County Schools - New Hope ElementaryThird/Fourth Grade Classroom Teacher at Gaston County Schools - New Hope Elementary