Feroz Hussain Mohammed
Brooklin,NY
Summary
With over 10 years of experience in the IT industry, including key roles in the banking and healthcare sectors, I am currently working as a Business Analyst. I bring a wealth of expertise in understanding business needs, streamlining processes, and implementing solutions that drive organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Business Analyst
Salderz Inc
01.2023 - Current
- Gathered and analyzed business requirements by working closely with stakeholders, and translating them into technical specifications.
- Supported project management by developing project plans, tracking milestones, and ensuring alignment between business and IT teams.
- Conducted data analysis to provide insights and recommendations on business trends for informed decision-making.
- Enhanced system functionality for increased efficiency through detailed analysis of user needs and software capabilities.
- Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success.
- Continuously researched emerging IT trends to stay current with industry developments and recommend innovative solutions for business challenges.
- Improved business processes by analyzing system requirements and implementing IT solutions.
- Designed user-friendly training materials to facilitate the smooth adoption of new technologies across the organization.
- Managed projects from inception through completion, consistently delivering on time and within budget constraints.
Senior IT Operations Specialist
Banque Saudi Fransi
01.2020 - 12.2022
- Follow daily operations aspects to ensure the smooth running of the business day.
- Monitoring and running the daily jobs/batches of online availability related to bank works.
- Reporting the job/application failures to the owner, to take necessary action in resolving the errors.
- Monitoring all the ATM’s network and communicating with the vendor in case of communication failure in the network.
- Maintaining hourly reports of all the ATM’s approved transactions/rejections.
- Maintaining a Log sheet of visitors attending the data center and checking the cooling temperature every hour.
- Bank works daily jobs processing/generating embossing files/statement generations.
- Monitoring and running the backups – daily, weekly, and monthly.
- Monitoring the banking Applications and critical alerts are reported to the owner of application support.
- Maintaining the daily operations checklist and keeping all the records of the jobs completed information and sending it to the operation manager daily EOD.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
IT Service Desk Engineer
King Saud Medical City
02.2016 - 12.2019
- Increased first-call resolution rates by creating a comprehensive FAQ database for common user queries.
- Responsible for assigning, and maintaining the cases received from the users, like several issues received and closed in time.
- Responsible for providing technical support to users (Ex: Application / Network /Technical) to develop and maintain positive customer relations.
- Improved IT service desk efficiency by implementing streamlined ticketing processes and knowledge base updates.
- Coordinated software deployments while minimizing disruption to end-users during the process.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
Relationship Officer
Abu Dhabi Islamic Bank
05.2015 - 12.2015
- Facilitated meetings and discussions between clients, sales, and delivery teams.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Maintained and built close relationships with customers through regular contact and visits.
- Coordinated with compliance officers to ensure adherence to regulatory guidelines in all client interactions and transactions.
- Assisted branch manager in developing strategic initiatives aimed at increasing overall profitability while maintaining excellent service standards.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
Education
Master of Science - Technology Management
Lindsey Wilson College
Columbia, KY08.2024
Master of Science - Software Engineering
Jawaharlal Nehru Technological University
Hyderabad, India04.2013
Skills
- Project Management
Vendor Management
ITIL Framework
- Requirements Gathering
- Data Analysis
- Change Management
IT Operations
IT Performance Reports
Certification
ITIL® 4 Foundation.
Microsoft Certified Solutions Expert – Server, Cloud Platform, and Infrastructure.
Microsoft Certified – Azure Fundamentals.
Timeline
IT Business Analyst
Salderz Inc
01.2023 - Current
Senior IT Operations Specialist
Banque Saudi Fransi
01.2020 - 12.2022
IT Service Desk Engineer
King Saud Medical City
02.2016 - 12.2019
Relationship Officer
Abu Dhabi Islamic Bank
05.2015 - 12.2015
Master of Science - Technology Management
Lindsey Wilson College
Master of Science - Software Engineering
Jawaharlal Nehru Technological University
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