Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ferquanza Hamilton

Orlando,FL

Summary

Proven Administrative Assistant at Beyond Tax Services LLC, adept in CRM software and report writing, significantly enhanced office efficiency. Excelled in customer service, resolving conflicts, and streamlining mail distribution for faster client responses. Managed budgets and financial reporting, demonstrating a keen ability to improve processes and achieve results.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Beyond Tax Services LLC
10.2019 - 06.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Maintained inventory of office supplies and placed orders.
  • Managed department budgets and generated financial reports for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Education

High School Diploma -

Glade Central High
Belle Glade, FL
05.2006

Skills

  • Report Writing
  • Expense Reporting
  • Research
  • Mail handling
  • Computer Skills
  • Technical skills, including proficiency in Microsoft Office and CRM software
  • Customer service expertise, including conflicts resolution and problem-solving
  • Data Entry
  • Scheduling

Timeline

Administrative Assistant

Beyond Tax Services LLC
10.2019 - 06.2024

High School Diploma -

Glade Central High

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Ferquanza Hamilton