Ferran Richmond

I resolved customer complaints with positivity, resulting in increased loyalty with customers and repeated business. Along with answering phone calls, flexing in other positions as needed, and addressing concerns customers had on certain products.

I managed and motivated employees to be productive, meet drive through goals, and stay engaged in their work. Together as a team we were able to accomplish multiple tasks in a fast paced environment in the time frames that were set for us. I also maintained a professional and organized environment for employees and guests, along with resolving any customer disputes and staff members conflicts.

I maintained handling sensitive information while performing administrative tasks. Along with enhanced office officiency by managed schedules, organizing files, and maintaining a clean workspace. I also supported the office staff with office trainings, data entries, document processing/mailing, and streamlining communication within the office to ensure information was distributed to all staff members in a timely manner.

I was promoted from my office assistant position to manage a department of apparel. I accomplished multiple tasks within the established time frames, and maximized my performance by meeting sales goals which were commission based, along with cross training other employees in different departments of the store.

I transferred locations when moving to the Des Moines area, and cleaned and maintained the fitting rooms regularly. I organized clothing and accessories that customers had returned to the fitting room desk, along with reporting any incident of theft that had occurred while I was monitoring the fitting rooms. I also reduced theft by limiting the amount of items a customer could take into each room, along with allowing only one person per room at a time.

I set performance expectations for the team, specifically in the apparel department, and monitor progress towards goals and providing constructive feedback as needed. I also empower team members by delegating responsibilities according to individuals strengths and areas of expertise. There is other areas I also support in, such as hiring interviews, team member reviews, performance conversations, and collaborating with other team leaders in the store to ensure tasks are being completed in a timely manner.