Summary
Overview
Work History
Education
Certification
Skills
Character & Values
Hobbies
Personal
Work Availability
Hi, I’m

Thomas Ferrara

Entrepreneur
Bakersfield,CA
Something 'bout a boat | Sitting on the sea | Out there in the wind | Floating on the free | Take you around the world | Bring you back home | Gives a man hope | Something 'bout a boat
Jimmy Buffett
Thomas Ferrara

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards, with more than 20 years of experience to offer. Experienced in leading and supervising operational and sales teams.

Overview

22
years of professional experience
1
Certificate

Work History

Ca' Ferrara, LLC

Owner/Operator
06.2018 - Current

Job overview

  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Currently engaged in developing bookkeeping subsidiary business for company, also undertaking CPB certification for associated finance and accounting skillsets.

Cassia Karin Photography

Operations Manager
10.2015 - Current

Job overview

  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and maintained relationships with external vendors and suppliers.

Ca' Ferrara Properties

Property Management Supervisor
05.2013 - Current

Job overview

  • Developed skills in contract writing for various lease arrangements.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Increased profits at least 10% year over year for six straight years.
  • Grew business from one to five investment properties in four years with no additional funding except rental profits.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Collected and maintained careful records of rental payments and payment dates.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Followed up on delinquent tenants and coordinated collection procedures .
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Custom Liquidations, LLC

Sales Consultant
08.2022 - 04.2023

Job overview

  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.

Tiger Capital Group

Sales Consultant
07.2017 - 09.2021

Job overview

  • Directly managed liquidation processes and negotiated sales contracts for several million dollars' worth of company assets.
  • Leveraged sales knowledge and profit strategies which merited unexpected company bonus of $20k after first year.
  • Followed up with existing customers to provide additional support and address concerns.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Maximized customer retention by resolving issues quickly.

Jibe Ho Ventures, INC

General Manager
06.2008 - 06.2021

Job overview

  • Further developed hospitality skills through ongoing customer engagement
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

Stuart Anderson's Black Angus Steakhouse

Restaurant Waiter
04.2010 - 09.2014

Job overview

  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.

Brinker International, INC

Restaurant Waiter
06.2004 - 07.2013

Job overview

  • Established systems for more efficient and profitable customer relations.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and professional when dealing with difficult customers or during busy shifts.

Pacific Sunwear Of California

Retail Associate
08.2003 - 07.2004

Job overview

  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Greeted customers and helped with product questions, selections, and purchases.

Self-employed

Gardener
08.2001 - 07.2003

Job overview

  • First job; was self-motivated to start business with no capital or prior experience at 15 years old.
  • Fueled that entrepreneurial spirit.
  • Grew business over two years to profitability in order to feed that high-school metabolism of mine!

Education

Grand Canyon University
Phoenix, AZ

Master of Education from Education
06.2016

The Master's University
Newhall, CA

Bachelor of Arts from Theology
06.2010

College of The Canyons
Valencia, CA

No Degree from Liberal Arts
05.2007

Joshua Wilderness Institute
Hume, CA

Certificate from Leadership Development
05.2006

University Overview

  • Extracurricular Activities: I was the leader of the sailing club during this season and kept my Hobie Holder 12 on site to teach others how to sail.

Los Angeles Baptist High
North Hills, CA

High School Diploma
06.2005

Certification

  • Bookkeeper Associate Certification (currently working toward ADB cert conferred by Digital Bookkeeper Association)
  • California Boater Card (lifetime)

Skills

  • Contract Negotiation Expertise
  • Team Oversight
  • Verbal and Written Communication
  • Budget Development
  • Coaching and Mentoring
  • Business Administration
  • Staff Training
  • Staff Management
  • Financial Management
  • Sales Leadership
  • Operations Management
  • Customer Relations

Character & Values

  • Integrity
  • Honesty
  • Ambition
  • Teachability (coachability)
  • Strong work ethic
  • Punctuality
  • Responsibility (accountability)
  • Creativity
  • Practicality (sensible, down to earth, concrete thinker)
  • Sense of humor

Hobbies

  • Family time
  • Sailing
  • Rock climbing / Mountaineering
  • Snowboarding
  • Mountain biking
  • Free diving
  • Traveling
  • Reading good books
  • Engaging people!

Personal

A Few Things About Me:

Life purpose: I believe the Westminster Larger Catechism puts it best: Q1: "What is the chief end of man? A: To glorify God and enjoy him forever"

How would I describe myself? As a man of the conviction that God has made Jesus who was crucified both Lord and Christ" (Acts 2:36); also a committed family man who embraces any adventure and wants in on all life has to offer!

Favorite artist: rock band "U2"

Favorite type of food: seafood of course!

Favorite way to pass the time: I love sipping a warm Islay single-malt Scotch on a chilly afternoon with my pipe and a good book!

A few of my favorite lines:

 

"Is there any pleasure on earth as great as the circle of Christian friends by a good fire? Friendship is surely the greatest of worldly goods. Certainly it is the chief happiness of life."

            -C. S. Lewis

 

"...I have some friends, some honest friends,

 And honest friends are few,

 A pipe of briar, an open fire, and a book that's not too new..."

            -Robert Service

 

"It is better to illuminate than to merely shine, to pass along to others contemplated truths than to merely contemplate."

            -Thomas Aquinas

 

"You have made us for thyself O Lord, and our heart is restless until it finds its rest in thee."

            -Aurelius Augustine

Availability
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