Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Ferril Daniels

Rochester,NY
Ferril Daniels

Summary

Dynamic Team Leader at Wegmans Supermarket with a proven track record in enhancing team productivity and customer satisfaction. Skilled in conflict resolution and performance improvement, I successfully mentored staff, leading to a significant boost in service quality. Adept at strategic planning, I fostered a collaborative environment that drove project success and operational efficiency.

Overview

23
years of professional experience

Work History

Wegmans Supermarket

Team Leader
01.2002 - 06.2025

Job overview

  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Streamlined internal processes, reducing project completion times and increasing overall efficiency.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
  • Organized professional development workshops, contributing to ongoing growth and expertise of team.
  • Optimized resource allocation, ensuring projects were delivered within budget and scope.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
  • Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained database systems to track and analyze operational data.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Created and managed project plans, timelines and budgets.
  • Observed packing operations to verify conformance to specifications.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Education

SUNY, Brockport
Brockport, NY

Bachelor Of Science from Abnormal Psych
05.1991

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Staff training
  • Work Planning and Prioritization
  • Coaching and mentoring
  • Documentation and reporting
  • Performance improvement
  • Work planning
  • Complex Problem-solving
  • Analytical thinking
  • Goal setting
  • Overseeing daily activities
  • Quality improvement
  • Mentoring
  • Conflict resolution
  • Daily workflow improvement
  • Leading team meetings
  • Safety
  • Relationship building
  • Safety processes and procedures
  • Staff education and training
  • Team building
  • Coaching
  • Client support
  • Flexible schedule
  • Client service
  • Cash handling
  • Issue resolution
  • Complaint resolution
  • Giving constructive feedback
  • Evaluating employee work
  • Shift scheduling
  • Team Check-ins
  • Performance evaluations
  • Influencing skills
  • SMART goals
  • Employee evaluation
  • Technical support
  • Overtime management
  • Feedback delivery
  • Onboarding and orientation
  • Key performance indicators
  • Sales expertise
  • Expectation setting
  • Account management
  • Call center operations
  • SOP adherence
  • Meeting facilitation
  • Service level agreements
  • Lean manufacturing
  • Telemarketing expertise
  • Verbal and written communication
  • Deadline management
  • Client communication
  • Employee training
  • Task delegation
  • Workflow management
  • Project management
  • Strategic planning
  • Risk management
  • Program development
  • Budget management
  • Change management
  • Loss prevention
  • Leadership
  • Team assessment
  • Time management
  • Multitasking
  • Multitasking Abilities
  • Organizational skills
  • Active listening
  • Decision-making
  • Excellent communication
  • Written communication
  • Idea development and brainstorming
  • Project planning
  • Audit reporting
  • Data analysis
  • Process analysis
  • Quality assurance
  • Logistics coordination
  • Task prioritization
  • Quantitative skills
  • Interpersonal communication
  • Program evaluation
  • Project restructuring
  • Disaster recovery planning
  • Issue research
  • International mobility management
  • Teamwork
  • Problem-solving abilities
  • Reliability
  • Team collaboration
  • Team leadership
  • Effective communication

Timeline

Team Leader

Wegmans Supermarket
01.2002 - 06.2025

SUNY, Brockport

Bachelor Of Science from Abnormal Psych

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