Ferrin Williams
IT Technician
Yukon,OK
Summary
Experienced IT professional with proven technical, communication and collaborative skills. Skilled IT Network Technician Adept at rapidly and expertly addressing faults for quick recoveries. Proponent of comprehensive preventive maintenance plans to prevent hardware and software faults. Ready to minimize disruptive technical issues and instantly respond to unforeseen faults.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT NETWORK TECHNICIAN
NAVAJO COUNTY GOVERNMENT
05.2019 - Current
- Install, assist and troubleshoot Skype, Zoom and MS Teams for users to allow no-contact conferencing
- Troubleshoot computer software and hardware issues and make repairs and perform scheduled updates
- Partner with the IT team to ensure that security software is properly installed on employee computers
- Tone, trace and terminate CAT 5/6 cables to allow new connections for users
- Field questions from employees, via phone and in-person, about software installation and hardware upgrades
- Schedule and coordinate with users to setup, install and upgrade new computers, peripherals and software
- Upgrade, install, maintain and repair computers and electronic communications equipment and components
- Proactively provide information to users regarding software utilization and computer literacy
- Recommend new software, hardware and enhancements to assist the user in their daily tasks
- Create work order tickets to assist IT Team with reported incidents and location to assist users
- Assist with the installation and implementation of network, telephone equipment
- Troubleshoot complications with data communication equipment through analyzation and implementation of the fix to resolve issues.
SALES ASSOCIATE
ROOMS TO GO
01.2019 - 04.2019
- Applied excellent communication skills and abilities to establish rapport to close sales and exceed company targets
- Liaised with customers, management and sales team to better understand the customer needs to recommend appropriate solutions.
SALES MANAGER
ROOMS TO GO
06.2016 - 01.2019
- Motivated and managed a team of 25+ sales associates, driving performance and correcting opportunities in a timely manner
- Prepared and analyzed daily sales reports to keep the sales team apprised of the achievement of team and individual sales goals.
STORE GENERAL MANAGER
SEARS
11.2015 - 05.2016
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Consistently encouraged team members to maintain standards while obtaining associate buy-in.
CO-MANAGER
WALMART
04.2014 - 10.2015
- Drove financial performance of the facility to maximize sales and profits while meeting the needs of the customer
- Maintained compliance with company guidelines ensuring standards were upheld while preserving strict deadlines.
ASSISTANT MANAGER
WALMART
01.2010 - 04.2014
- Worked closely with organizations within the community to promote long-lasting relationships while establishing positive community focus
- Trained, mentored and developed associates to prepare them for future advancement opportunities.
OFFICER, REO SALES REPRESENTATIVE
WELLS FARGO
12.2008 - 08.2009
- Developed and maintained a database to track all aspects of the asset management process
- Recruited, trained, mentored and managed a team of 40 plus Real Estate agents covering the Carolinas in all areas of asset management.
MORTGAGE UNDERWRITER
WELLS FARGO
02.2006 - 12.2008
- Enforced underwriting policies and procedures to minimize errant loan transactions
- Utilized analytical and problem-solving skills throughout the mortgage process.
LOAN CLOSING SPECIALIST
WELLS FARGO
08.2005 - 02.2006
- Managed and maintained the large workload by multi-tasking and prioritization of daily tasks
- Utilized analytical and problem-solving skills throughout the entire mortgage process.
INFORMATION SERVICES TECHNICIAN
NORTHLAND PIONEER COLLEGE
10.2002 - 08.2005
- Installed, deployed and maintained network equipment to include hardware and software installations
- Installed and implemented software and hardware in a mixed OS environment spanning over 21,000 square miles
- Terminated all types of cable including CAT5, CAT6 and Fiber
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Removed and replaced malfunctioning computer parts to correct hardware problems
- Installed and maintained 'long distance learning centers', composed of PC's, servers, audio, video and imaging equipment to facilitate annually, over 13,000 students to receive low cost education
- Removed malware, ransomware and other threats from laptops and desktop systems.
Education
Information Technology in Business -
UNIVERSITY OF PHOENIX
WINSLOW, AZ01.2009
Skills
- MCDST Certified
- Time Management
- Teamwork and Collaboration
- Customer Relations
- Written Communication
- Organizational Skills
- Excellent Communication
- Self-Directed
- Organization and Time Management
- Recordkeeping
- Organization
- Research
- Hardware Inventory Management
- Data Communications
- User Training
- Cable Termination
- Reading Comprehension
- Organizational Effectiveness
- Helpdesk Administration
- Data Connectivity
- Hardware and Software Monitoring
- Ticket Management
- Install Software
- Failure Resolution
- Software Deployment
- Support Users
Certification
MCDST
Languages
Portuguese
Limited Working
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT NETWORK TECHNICIAN
NAVAJO COUNTY GOVERNMENT
05.2019 - Current
SALES ASSOCIATE
ROOMS TO GO
01.2019 - 04.2019
SALES MANAGER
ROOMS TO GO
06.2016 - 01.2019
STORE GENERAL MANAGER
SEARS
11.2015 - 05.2016
CO-MANAGER
WALMART
04.2014 - 10.2015
ASSISTANT MANAGER
WALMART
01.2010 - 04.2014
OFFICER, REO SALES REPRESENTATIVE
WELLS FARGO
12.2008 - 08.2009
MORTGAGE UNDERWRITER
WELLS FARGO
02.2006 - 12.2008
LOAN CLOSING SPECIALIST
WELLS FARGO
08.2005 - 02.2006
INFORMATION SERVICES TECHNICIAN
NORTHLAND PIONEER COLLEGE
10.2002 - 08.2005
Information Technology in Business -
UNIVERSITY OF PHOENIX
MCDST
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