Ferris Albasha
Austin,Texas
Summary
Proven skills in coordinating operations, maintaining records, completing daily logs and reports. Experienced in accurately and efficiently managing schedules, inspections and corrective actions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proven ability to lead a team and build the team's skills professionally.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CONTROL ROOM OPERATOR
Allied Universal
12.2023 - Current
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
- Reported complex issues and conditions to management for specialized diagnosis and repair.
- Helped to maintain positive work environments by fostering open communication, teamwork, and mutual respect among control room staff.
PATIENT ACCESS SPECIALIST
Cedar Park Regional Medical Center
02.2022 - 07.2022
- Utilized advanced computer skills to navigate multiple electronic health record systems with accuracy and efficiency
- Provided support for patients during registration process by answering questions related to insurance coverage and payment arrangements
- Demonstrated high-level customer service and communication skills while managing patient access services in busy healthcare environments.
- Handled billing issues of over 100 patients daily.
FORWARD OBSERVER, SPC
US Army
06.2018 - 01.2022
- Utilized mapping software programs like ArcGIS in order create detailed maps that depicted areas of interest within operational theaters
- Developed detailed reports of potential targets for higher-level commanders to review prior to approving missions
- Performed various administrative tasks related to daily operations, including maintaining records of all fire support requests approved by higher command authorities
- Demonstrated excellent decision making skills when determining whether or not targets should be engaged depending on its proximity relative to friendly forces.
- Led teams of up to 4 soldiers, mentoring and professionally developing them within the field.
Education
BBA - Pursuing A Business Administration Degree
Texas State University
05.2025
Bachelor of Science - Pursuing A Computer Science Degree
Texas State University
05.2025
Associate of Applied Science - General Studies
Austin Community College
Austin, TX04.2024
Skills
- Front Desk Operations
- Electronic Health Records Systems
- Medical Billing and Collections
- Managing Advanced Targeting Systems
- Advanced Cryptography Skills
- Commander/Management Support
- Emergency Procedures
- Mission Planning and Coordination Techniques
- Administrative Support
- Emergency Response
- Stress Tolerance
- Incident Reporting
- Military Leadership and Teamwork
Accomplishments
- Supervised team of 5 staff members.
- Received Two Army Achievement Medals
- Received Good Conduct Medal
- Received Overseas Service Medal
- Mentored and provided resources for the team to further their professional development
- Fostered a healthy and honest work environment
- Managed and successfully maintained over 7 million dollars of equipment
- Effectively managed team through dangerous and stressful situations, always accomplishing the standard
Certification
- Fire Support Team Certification
- Microsoft Excel Proficiency
- Intro to Python Programming Language
- Microsoft Word Proficiency
- Proficiency in Computer Operations
- Army Basic Leaders Course
References
- Christopher Simmers, US Army Team Chief Supervisor, (423) 368-8995, buddybobo6@gmail.com
- Luke Matherne, US Army Forward Observer Work Supervisor, (985) 518-5127, lukematherne1@gmail.com
- Ethan Chu, University Of San Francisco Marketing Consultant Professional Reference, (707) 980-8914, ethanchu8@gmail.com
- Derrick Sloane, City Of New York City Civil Engineer Professional Reference, (516) 510-1554, dcdsloane1@gmail.com
Timeline
CONTROL ROOM OPERATOR
Allied Universal
12.2023 - Current
PATIENT ACCESS SPECIALIST
Cedar Park Regional Medical Center
02.2022 - 07.2022
FORWARD OBSERVER, SPC
US Army
06.2018 - 01.2022
BBA - Pursuing A Business Administration Degree
Texas State University
Bachelor of Science - Pursuing A Computer Science Degree
Texas State University
Associate of Applied Science - General Studies
Austin Community College
Similar Profiles
MAGELLA LOUIUSMAGELLA LOUIUS
Security/Screener (arm, unarmed) at Allied Barton Security/ Allied UniversalSecurity/Screener (arm, unarmed) at Allied Barton Security/ Allied Universal
Michael RodriguesMichael Rodrigues
Security Officer at Allied Barton/Allied UniversalSecurity Officer at Allied Barton/Allied Universal
Arlincia RobinsonArlincia Robinson
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service
Mario MurphyMario Murphy
Security Officer at Allied UniversalSecurity Officer at Allied Universal
Claire LewisClaire Lewis
Senior Client Implementation & Onboarding Consultant– Enterprise Accounts at PopmenuSenior Client Implementation & Onboarding Consultant– Enterprise Accounts at Popmenu