Ferris Shalash
TAMPA,Florida
Summary
Dedicated professional with over 20 years’ experience as a technical Project/Program manager and product management in Finance, Media, Infrastructure, Healthcare, and network industries. In depth understanding requirements gathering and SDLC, delivery , and change management processes. Managed resources and teams across the globe Ensuring successful implementation of multiple Banking Compliance applications, managed SAP integration for media processes, ecommerce systems, data migration, infrastructure, and cloud migration projects. Excellent executive communication and writing skills.
Results-driven Product and project manager with focus on technical initiatives. Proven track record in leading cross-functional teams and ensuring project milestones are met. great at adapting to changing needs and fostering collaborative environment. Skilled in strategic planning, risk management, and stakeholder communication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Banking Compliance Product Manager
CITI Bank USA
07.2022 - Current
- Managed initial lunch of Digital compliance case processing solution according to client expectation, the solution was awarded as a top project for year in 2023. the solution automated multiple manual compliance processes saving 25% of investigators time to conduct case analysis.
- The solution reburied developing multiple API's to consume information fro multiple 3rd party systems like Lexus Nexus an, SAR and Citi screenining.
- Established a daily meeting with business to finalize scope
- Worked with multiple functional teams to align on feasibility
- Established processes in place regarding the team’s operating procedures. Ensure the team the timely documents and resolves outstanding issues
- Worked with KYC team to identify data fields and elements to be considered for DCP API
- Documented procedures for transaction monitoring, including alerted and non-alerted transactions
- Participated in the UI design to ensure a great user experience
- Assist the AML Group’s periodic risk assessments changes through the analysis of data elements related to potential indicators of customer, product, or geographic risk, evaluating and enhancing the AML Group’s risk rating methodologies, and identifying new quantitative factors that can be incorporated into the risk assessment process
- Worked on the design and analysis of narrative workspace for evidence submission as part of the suspensions activity report SAR
- Worked with SIT teams to ensure proper coverage to test functionalities and test cases are traced against requirements
- Worked with UAT team to ensure requirements expectations are met before moving to production
- Managed initial lunch with based on client expectation which was awarded as a top project for year 2023.
Senior Technical Project Manager
Nielsen Media
02.2020 - 04.2022
- As a Senior SAP Technical Project Manager, I was responsible for the program management, delivery and change management framework for various HR, FICO, OTC SAP integration projects
- During this engagement I have planned all the M&A activities
- Worked closely with FICO, HR, and OTC Business Partners in the U.S., EMEA and APAC plus other key stakeholders to ensure the smooth implementation of key SAP integration projects
- Applied change management techniques to achieve measurable return on investment
- Hands on day-to-day project/program management activities for several SAP Integration work streams
- Applied project waterfall and agile project management methodologies to integrate the systems of multiple acquisitions and joint ventures with SAP ECP including direct process management of requirements gathering, blueprints risk management, issues, and project execution hot spots
- Created reusable project playbooks methodologies (e.g., documentation standards, SOP templates)
- Managed cross-functional stakeholders by balancing multiple goals and assessing the best way forward in a complex environment
- Served as the central point of contact for all assigned HR.FICO and OTC SAP integration projects
- Gathered and compiled information regarding scope, timeline, tasks, and dependencies and developed detailed project plans using project management tools/software
- Coordinated and collaborated with HR,FICO, Sales Force, Ariba, Concur and OTC team members across multiple global locations to plan, execute and keep on track projects while managing multiple projects at the same time
- Facilitated meetings according to communication plans ensuring project updates are shared in timely manner with key internal project team members, business stakeholders and leadership using emails, status presentations, follow up messages and other mediums
- Coordinated with subject matter experts in HR, FICO,OTC IT, Finance, Operations and other disciplines in core team meetings and deliverables, while having no direct management ownership for the team members
- Advised with stakeholder on integration analysis and change management plans and worked closely with leadership on roadmaps and other topics
- Engaged appropriate resources and partner teams to define/implement change management strategy
- Applied data-driven decision-making techniques for improved planning and forecasting accuracy in projects.
- Negotiated favorable terms with suppliers to reduce project costs and ensure timely delivery of critical resources.
- Led change management initiatives to improve overall processes and increase team adaptability to new technologies or methodologies.
- Evaluated vendor proposals, negotiated contracts, and managed vendor relationships to ensure cost-effective solutions for key projects.
Program Manager
Verizon
10.2019 - 02.2020
- Managed Hadoop platform migration from Verizon to Yahoo data center for multiple domains
- Conducted daily scrum to discuss progress, Issues and future tasks
- Managed planning and testing for tools like MFT, NiFi to be used for the Hadoop migration and addressed concerns related to capacity, source and landing zones
- Used Jira for epics planning and project execution
- Completed screwdriver pipeline deployment for continuous deployments
- Managed the set up of Launchers, Data highways Kafka topics for multiple domains
- Worked with vendors on big data migration sow including setting up infrastructure and required access
- Managed Infrastructure set up for tera and Hadoop big data migration
Project/ Program Manager
Citi Financial
12.2016 - 08.2019
- Manage a program to maintain and strengthen data quality DQ capabilities at Citi, including project scope, objectives, resources, execution, scheduling to deploy multiple business process improvement enhancements for IBM envoy set of applications
- Developed and managed data migration scope, schedules, budgets for enterprise data warehouse solution including data analysis, data modeling validations, security and Innovative complex BI
- Managed the north America region data warehousing migration portfolio with $2.2 million budget including the architecture, modeling, development, ETL testing, score card testing and deployment efforts for the enterprise Genesis data warehouse system
- Implemented data architecture standards, policies procedures
- Work with stakeholders and 30 cross functional team members ensured successful, timely, and delivered the solution below the $1.5 Million budget allocated for this migration, project
- Managed the deployment of Business intelligence (BI) solution
- This BI application was designed to support the activities of decision support, query and reporting, online analytical processing (OLAP), statistical analysis, forecasting, and data mining
- Coordinated with client Steering Committee members to finalize current and future state scope and budget
- Using Agile methodology, I have managed a recuing series of releases that were crisis-driven and stabilize the process
- Including hands on participation in writing user stories based on communications with product owners
- Delivered 3 service now subsequent releases using Agile that deployed a customized user view and consolidated new fields to ensure better user experience shortening Incident management cycle by 60%
- Worked on deployment of helpdesk SharePoint custom application to assist reducing issue resolution timeline
- Led discussion on current and future state for multiple critical software applications including risk assessment, compliance, and reporting
- Monitor all dependencies, ensuring resolution of issues
Program Manager
APEX SYSTEMS-BHN Networks
06.2016 - 12.2016
- Managed multiple E-commerce applications deployments to improve customer exposure and experience
- Coordinated with business and stakeholders to finalize scope and requirements for engagement
- Managed the development and deployment and testing of multiple mobile apps product and played integral role in aligning deployment roadmap and ensuring product development connects to business goals and customer feedback, we made sure product vision for mobile apps is aligned across iOS and Android
- Established a communication plan for prioritizing features, building consensus, and coordinating product schedules with design and engineering teammates that resulted in deploying high-quality mobile apps and excellent customer feedback
- Integrated qualitative and quantitative user feedback into product requirements to ensure products satisfy user needs as well as wants
- Additional feedback was considered to improve future releases
- Establishing clear channels of communication with business stakeholders across the company as relevant to help identify product needs and requirements
- Managed the product development process from concept through to launch and support
- Managed the building of use cases and user stories around a product and communicating them effectively using agile project methodology
- Used methods and metrics for identifying success and failures while ensuring the team is clear on their objectives
Senior Project Manager
PWC-USIT
12.2013 - 06.2016
- Managed the deployment of solutions for improving performance of the Data Warehousing system
- Formulated and implemented risk mitigation strategies
- Conducted interviews for hiring associates for Big Data systems
- Adopted ETL processes for SQL server and shell scripting procedures
- Participated in marketing launches of new software releases
- Helped implement an Ecommerce mobile product to through the deployment of a Mobile cloud-based system across multiple domains, a system that benefited over 25000 users
- Develop a new cloud based content management system 'CMS' and a native application to be used by IPhone and IPad users
Program Manager
Capital One/American Express
07.2010 - 12.2013
- Using Agile- Led teams with over 65 onsite/offshore resources to across broad IT technical platforms, and executed multiple financial ecommerce projects focusing on business objectives, including mobility ecommerce projects that allowed over 2 million users to review and redeem their rewards, multiple native applications were developed to accommodate IOS and android operating systems
- Defined processes and tools best suited to each project
- Moved between agile and waterfall approaches depending on project specifics and client goals
- Create detailed project road maps, plans, schedules and work breakdown structures
- Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions
- Delivered industry-leading software that saved clients millions of dollars, shortened processes from weeks to minutes, captured #1 market share and generated up to $21M in annual revenues within year one of launch
- Worked with security teams to ensure Corporate Infrastructure compliance with ISO standards
- Played integral part in Customer Relationship Management and Project Management Compliance & Audits
- Reviewed the recommendation for costing model and obtained sign-off from client
Project Manager
Takeda Pharmaceutical
03.2008 - 07.2010
- Completed implementation of multiple regulated projects by establishing strategy, schedules, and budgets
- Managed Resource planning to support multi-geographic programs and personnel
- Organized a high-performing team environment that fosters and empowers individual contribution, teamwork and decision-making
- Interfaced with management both within and outside the facility to coordinate project priorities and communications
- Integrated project management as a core competency within functions and projects
- Communicate progress, issues, and risks to stakeholders, both informally and at steering committee meetings
Education
MISM -
Keller Graduate School
Chicago, IL01.2000
BS - CIS
Moscow Institute of technology
01.1989
Skills
- Management
- Project/ Program Manager
- Scrum Master
- Agile
- Jira
- SAP
- Confluence
- Hadoop Migration
- Cross-Functional Supervision
- Team Building
- Client Relations
- Business IT Planning
- Vendor Management
- SOA
- SDLC
- Release Management
- Waterfall
- RUP
- Iterative Methodologies
- Application Implementation
- Process Re-Engineering
- Information Security Policy- & Planning
- Computer
- Sales Force
- Ariba
- Concur
- NET Systems
- Open Source
- NiFi
- MFT
- XML
- Unix
- MS Project
- Requirements Gathering
- ROI Analysis
- Costing & Budgeting
- Project Planning
- Testing/QA/Rollout/Support
Certification
- Project Management Institute Member, 1999
- Agile Training
- Project Management training
Timeline
Banking Compliance Product Manager
CITI Bank USA
07.2022 - Current
Senior Technical Project Manager
Nielsen Media
02.2020 - 04.2022
Program Manager
Verizon
10.2019 - 02.2020
Project/ Program Manager
Citi Financial
12.2016 - 08.2019
Program Manager
APEX SYSTEMS-BHN Networks
06.2016 - 12.2016
Senior Project Manager
PWC-USIT
12.2013 - 06.2016
Program Manager
Capital One/American Express
07.2010 - 12.2013
Project Manager
Takeda Pharmaceutical
03.2008 - 07.2010
BS - CIS
Moscow Institute of technology
MISM -
Keller Graduate School
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