Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ferson Grullon

Hinesville,GA

Summary

Agile Signal Support Systems Specialist proficient at maintaining all levels of network and system health. Holistic monitor of important system health metrics. Provides extraordinary support for assets ranging from signal-level hardware to complex computer systems to LAN and WAN installations. Adaptable Signal Support Systems Specialist with exemplary telecommunications network troubleshooting skills. Dependable subject matter expert in the installation and operation of signal support equipment and the monitoring of network operations. Ready to utilize exceptional problem solving and decision making capabilities to secure a new role with a terrific organization. Bilingual Signal Support Systems Specialist promoting 4+ years of commitment to the US military with expertise in maintaining battlefield equipment and terminal devices. Intelligent professional committed to developing battlefield signal operations plans in support of battalions. Offering outstanding communication and task prioritization skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

SIGNAL SUPPORT SYSTEMS SPECIALIST

Army
06.2020 - Current
  • Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
  • Supervised and assisted with battlefield signal support systems and terminal devices.
  • Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
  • Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
  • Integrated new devices into managed networks while maintaining assigned security protocols and protections.
  • Maintained networking equipment such as [Product or Service] and [Product or Service] to support reliable user connectivity.
  • Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.
  • Installed new wiring and networking hardware in existing facilities and within new construction.
  • Tested signal-level equipment for operational performance within prescribed tolerances.
  • Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits.
  • Utilized technical equipment to monitor network status in operational environments.
  • Tracked and detected network service disruptions using computer systems, scopes and meters.
  • Provided technical assistance to users of [Type] computer systems and [Type] networks.
  • Wrote and executed information services policies for use by supported organizations.
  • Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
  • Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
  • Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
  • Updated hardware and software platforms by implementing automation and efficiency improvements.
  • Created, aligned, and optimized electrical instrumentation and testing equipment.
  • Reviewed existing electrical engineering criteria to identify necessary revisions, deletions or amendments to outdated material.
  • Devised and implemented updates and resolutions for handling risks, maintaining compliance and improving designs.
  • Interpreted test information to resolve design-related problems.
  • Evaluated finished assemblies for compliance with standard procedures and design requirements.
  • Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
  • Estimated numerical length of runs during new service installations.
  • Prepared yearly and technical budgets for electricity projects.
  • Analyzed interruption reports and outage databases to identify outage trends and determine needed coordination changes.
  • Calculated amounts for designing and testing electrical systems and supplied finished costs to customers.

Repair Manager

HP
08.2017 - 02.2020
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
  • Supervised 20 employees and scheduled shifts.
  • Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
  • Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Manager

RadioShack
01.2014 - 06.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

No Degree - Computer Networking

Borough of Manhattan Community College of The City University of New York
New York, NY

High School Diploma -

High School Of World Cultures
Bronx, NY
06.2011

Skills

  • Task Prioritization
  • Signal Training
  • Battlefield Signal Support Systems
  • Maintenance and Supply Requests
  • Installation and Maintenance
  • Codes and Standards Compliance
  • Equipment Operation
  • Electronics Units Assembly
  • Specialized Testing Equipment
  • Attention to Detail
  • System Diagnostics
  • Error Troubleshooting

Certification

  • Secret Security Clearance
  • Security+

Languages

Spanish
Native or Bilingual

Timeline

SIGNAL SUPPORT SYSTEMS SPECIALIST

Army
06.2020 - Current

Repair Manager

HP
08.2017 - 02.2020

Manager

RadioShack
01.2014 - 06.2017

No Degree - Computer Networking

Borough of Manhattan Community College of The City University of New York

High School Diploma -

High School Of World Cultures

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Ferson Grullon