Summary
Overview
Work History
Education
Skills
Gateways of Illinois, Family Specialist Level 5 Credential
Timeline
Generic

Fertacia Yvette Chapman

Chicago,IL

Summary

Compassionate and results-driven Family Support Coordinator with over 25 years of experience supporting children and families through comprehensive EHS/HS systems monitoring, case management, parent education and advocacy. Strong background in providing support to families, facilitating impactful programs and services to enhance family well-being. Demonstrates a vigorous

background as a Social Worker, Home Interventionist, and Family Support Specialist with a deep understanding of child development, mental health, and family systems. Proven track record in coordinating services, developing and implementing family support programs, and building trusting relationships with diverse populations. Recognized for a warm, approachable demeanor, strong leadership/organizational skills, and a steadfast commitment to helping families become confident, self-sufficient, and resilient. Adept at creating meaningful, culturally responsive content and eager to continue learning and growing professionally in family-centered services.


Overview

30
30
years of professional experience
1
1
Certification

Work History

Family Support Coordinator

One Hope United
08.2023 - Current
  • Coordinate ERSEA (Eligibility, Recruitment, Selection, Enrollment and Attendance) along with the Family and Community Engagement components of the Head Start Performance Standards in the Early/Head Start Programs.
  • Participates in the planning, development, and implementation of the OHU Agency Service Plans to ensure consistency across program sites.
  • Provides leadership and support to Family Support Specialists and Directors in the areas of Family Support, Advocacy, Community Partnerships, Enrollment, Recruitment, Selection, Eligibility, and Attendance (ERSEA) as outlined in the Head Start Performance Standards.
  • Develops systems for the management and compliance of Family & Community Partnerships programming and ERSEA services provided at the Bridgeport/Waukegan CDC sites.
  • Reviews and monitors each program’s Eligibility, Family Support, Parent Involvement, and Community Partnerships files and electronic records, providing constructive feedback as needed.
  • Promotes coordination and integration of Family Support and Community Partnerships ensuring that

plans address Head Start Performance Standards.

  • Participated in the evaluation of program services through the Self-Assessment process.
  • Conducts regular meetings with Family Support

Staff to ensure accuracy & continuity of program data.

  • Assists in the hiring of Family Support staff at the

OHU Bridgeport/Waukegan CDC sites.

  • Provides training and technical assistance to Family

Support Staff to ensure that Head Start requirements

are implemented appropriately and consistently across

sites.

  • Provides technical assistance to Site Director and

Family Support staff when needed to address

identified challenges related to assigned content areas.

  • Generates all necessary program service reports to

meeting program monitoring requirements.

  • Serves as a liaison to the local social service community.
  • Works closely with the Management team and

program consultants to coordinate services as needed.

  • Coordinates the development of the Community

Partnerships and Community Resource directory at

the OHU Bridgeport/Waukegan sites

  • Coordinates development and implementation of

the required trainings for parents.

  • Collaborates with staff to achieve NAEYC Accreditation.
  • Provides program, classroom, and center staffing

support as needed.


Director of Parenting

Tuscaloosa's One Place, A Family Resource Center
07.2019 - Current
  • Supervises staff by maintaining regular contact to ensure effective and appropriate communications.
  • Train and prepare staff for overall job requirements.
  • Provide guidance and support to ensure strengths-based services are administered to families.
  • Maintain documentation on all staff conferences, noting both strengths and areas for growth of each staff person.
  • Ensures that staff is regularly and accurately gathering, analyzing, and reporting evaluation data/information as required.
  • Systematically review files quarterly to provide regular feedback to staff as to accuracy and completeness.
  • Assist staff in ensuring that families' needs are met appropriately and timely.
  • Approve employee quest
  • Ensures that staff is aware of agency functions and policies through written and/or oral communication.
  • Effectively and immediately addressed any employee issue which adversely affected consumer services or agency functioning.
  • Maintain regular communication or progress/needs of Student Interns during their placement.
  • Coordinate and plan events to engage families in the community.
  • Implement and conduct grant requirements.
  • Compile and evaluate program data.
  • Week

Family Support Specialist

Tuscaloosa One Place
05.2017 - 07.2019
  • To provide guidance and support to ensure strengths-based approach to working with families.
  • Protective Factors Framework provided the foundation to ensure strengths-based services are provided to consumers and their families to promote wellbeing and to prevent child abuse and neglect within the No Place Like Home, Home Visitation, Family First Supervised Visitation, Parenting With Purpose, Parent 2 Parent and Parent Project Parenting Education programs in a professional and courteous manner.
  • Assist in program grant writing to assure access to funds for families serve needs.
  • Implement and conduct grant requirements to ensure grant compliance.
  • Established, organized, and implemented Children's Trust Fund of Alabama “No Place Like Home, Home Visitation” and “Parenting Education” programs in Bibb and Marengo Counties.
  • Compiled and evaluated Tuscaloosa’s One Place, A Family Resource Center agency data and other administrative functions as assigned.
  • Managed program budgets.
  • Supervised the Elevate Marriage and Relationship as well as the Youth Relationship Education programs within our county school district.
  • Collected, implemented, and managed data collection of programs participants., To provide caring and compassionate family preservation services through educating, counseling, and advocating, with acceptance and respect that is non-judgmental.
  • Coordinated services and developed/complete agreed upon SMART goals designed to strengthen the family and consistently reevaluate goals to ensure needs are being addressed and goals obtained.
  • Be available to assist in locating community resources to provide food, clothing, transportation, and housing.

Family Support Specialist

Tuscaloosa One Place, Intensive In-Home Services
10.2016 - 05.2017
  • Provided caring and compassionate family preservation and reunification services through educating, counseling, and advocating, with acceptance and respect that is non-judgmental.
  • Coordinate services and provide support to empower families to reach their maximum potential for self-sufficiency.
  • Assisted in locating community resources to provide food, clothing, transportation, and housing.
  • Complete weekly and monthly program documentation as established by the program.
  • Provide crisis intervention services on 24 hours/7 days a week basis to alleviate a child/family crisis.
  • Attended ISP’s, IEP’s and court hearing and other family appointments as deem necessary to assure coordination of services.

Mental Health Caseworker

The University of Alabama, Brewers Porch Children's Center
07.2013 - 09.2016
  • Assured client safety and supervision
  • Implemented treatment plans, monitor behavior, and assure that client’s activities are consistent with individual treatment plans.
  • Provided support, guidance, and feedback to appropriate personnel on client’s activities and reported any significant behavior that indicated a change/digression from anticipated progress toward treatment goals.
  • Planned and implemented basic living skills and day treatment activities.
  • Monitored client during meals and helped in teaching proper meal etiquette.
  • Assisted in administering medications and monitoring clients for benefits and medication side effects.
  • Completed daily documentation as required by standard of care and accountability for financial records.
  • Transported clients to doctor and dentist appointments, sporting events and other special activities as specified by program coordinator.
  • Attended staff meetings, developmental and annual training.

Parenting Instructor

Tuscaloosa's One Place
07.2013 - 09.2016
  • Planned and implemented parenting instruction as written in the approved curricular and resources.
  • Provided parental support and recorded participant’s attendance.
  • Completed agency intake forms along with pre/post-test evaluations.
  • Documented participant’s participation in the class weekly along with other vital information.

Home Interventionist, Special Instructor

Community Service Programs of West Alabama, Inc
11.2008 - 07.2013
  • Planned and implemented developmental outcomes/goals and activities for infants & toddlers with disabilities, birth to three years.
  • Served as advocate for families and provided parent training and social support as needed.
  • Collaborated with other agencies to make sure all the families physical, mental, and social needs were met.
  • Attended staffing’s, developmental trainings, conferences and workshops on early intervention policy & procedures and child development.
  • Completed 120 hours of Alabama’s Special Instruction In-service Core Curriculum.
  • Supervised Home Interventionist, organized staff training, developed satisfaction surveys for families receiving home intervention services, completed surveys, and reported feedback to Early Intervention supervisor for review.

Case Manager

Community Service Programs of West Alabama, Inc
01.1995 - 11.2008
  • Coordinated services for parents with children birth to age three years with disabilities.
  • Assessed children’s present level of development by administering and arranging evaluations to determine if children are eligible for Early Intervention services.
  • Assisted parents in organizing and following up with scheduled appointments for children as well as scheduling needed appointments for developmental services such as therapy, hearing, and vision.
  • Assisted parents in locating community resources to pay utilities, rent, provide diapers, and formula.
  • Arranged and assisted families with inadequate transportation with adequate transportation to and from doctor’s appointments.
  • Served as family advocate and provided social support as needed.
  • Collaborated with various agencies to provide individualized, appropriate developmental services.
  • Attended numerous staffing’s (local/state level), developmental trainings, conferences, and workshops on early intervention policy & procedures and child development.
  • Prepared progress notes, completed case management activity records on day-to-day activities for Medicaid billings, conducted staffing and prepared follow up reports on each child’s progress to share with Individualized Family Service Plan team members.

Education

Associate - Arts & Science

Odessa College
05.1991

Bachelor - Social Work

The University of Alabama
Tuscaloosa, AL
12.1995

Skills

  • Advocate
  • Effective Communicator
  • Recruiting and Hiring
  • Analyzing & Managing Data
  • Family assessment
  • Eligibility requirements
  • Teamwork and collaboration
  • Attention to detail
  • Reliability
  • Excellent communication
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Family services & support

Gateways of Illinois, Family Specialist Level 5 Credential

Specialized Social Worker, Home Visitor & Parent Educator

Timeline

Family Support Coordinator

One Hope United
08.2023 - Current

Director of Parenting

Tuscaloosa's One Place, A Family Resource Center
07.2019 - Current

Family Support Specialist

Tuscaloosa One Place
05.2017 - 07.2019

Family Support Specialist

Tuscaloosa One Place, Intensive In-Home Services
10.2016 - 05.2017

Mental Health Caseworker

The University of Alabama, Brewers Porch Children's Center
07.2013 - 09.2016

Parenting Instructor

Tuscaloosa's One Place
07.2013 - 09.2016

Home Interventionist, Special Instructor

Community Service Programs of West Alabama, Inc
11.2008 - 07.2013

Case Manager

Community Service Programs of West Alabama, Inc
01.1995 - 11.2008

Bachelor - Social Work

The University of Alabama

Associate - Arts & Science

Odessa College
Fertacia Yvette Chapman