Feruzelda Zotkaj
Staten Island,NY
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
8
8
years of professional experience
Work History
Office Coordinator
AirFix Corp.
04.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Pharmacy Assistant
Pharmacy Pavlatou-Lazari
06.2018 - 03.2024
- Kept pharmacy counter and related areas clean, neat and organized.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Cashier
Argos Family Diner
08.2017 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Retail Sales Associate
Pink Woman
07.2016 - 06.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Associate of Science - Pharmacy Assistant
IEK Alfa
Athens, Greece07.2023
Bachelor of Science - Psychology
Univesity of New York
Tirana, Albania01.2017
Skills
- Customer Service
- Office Management
- Office Administration
- Schedule Coordination
- Problem-solving skills
- Supply Restocking
- Cash Handling
- Order Processing
- Critical Thinking
- Medication Packaging
Languages
Albanian
Native or Bilingual
Greek
Native or Bilingual
English
Full Professional
Timeline
Office Coordinator
AirFix Corp.
04.2024 - Current
Pharmacy Assistant
Pharmacy Pavlatou-Lazari
06.2018 - 03.2024
Cashier
Argos Family Diner
08.2017 - 04.2018
Retail Sales Associate
Pink Woman
07.2016 - 06.2017
Associate of Science - Pharmacy Assistant
IEK Alfa
Bachelor of Science - Psychology
Univesity of New York
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