Francisco E Estrada
Tucson,AZ
Summary
Versatile salaried manager with a 21-year track record of providing exceptional customer service and leadership in a retail environment. Outstanding time management, multitasking, and organizational traits. Expertise in payroll, budgeting. Expert in setting up visually appealing and creative store displays.
Orderly salaried manager with specialties in staff development and training, receiving deliveries and rotating products. Ambitious and hardworking with the ability to properly manage all day-to-day operations.
Fluency in Spanish and English.
Manager who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Upbeat and flexible manager with 29 years experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced retail environment.
Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience.
Overview
35
35
years of professional experience
Work History
Sales Agent
Alorica
Tucson, AZ
12.2019 - Current
- Contacted private individuals or businesses by telephone to solicit sales.
- Solicited to sell warranty coverage to meet needs of home owners consumers.
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Developed at least 4 new leads each day.
Store Manager in Training
Circle K Corp.
Tucson, AZ
08.2019 - 11.2019
- Organized appealing and engaging displays to capture customer interest and drive revenue growth.
- Managed visual displays for Circle k to drive exposure and increase revenue.
- Consulted with upper management and advertising teams to plan optimal promotions.
- Successfully led key projects which resulted in sales and shrink control.
Co Mangager
Walmart
Bentonville, AR
08.1989 - 10.2018
- 1989 - 1991 Hourly associate
- 1991- 1998 Hourly supervisor (Dept. Manager and Support Manager)
- 1998 - 2009 Assistant manager
- 2009 - October 2018 Co-Manager As a Co-manager,
- Smoothly and efficiently oversaw all daily operations of total store when store manager was not present
- As a Co-manager delegated work to assistant managers based on shift requirements individual strengths and unique training
- As a Co-manager Offered direction and gave constructive feedback to motivate assistant managers and hourly associates
- Trained and developed numerous hourly associates for salaried positions
- Set schedules and delegated assignments based on associates strengths to optimize floor coverage and service levels
- Managed inventory and followed company guidelines to maximize in stock Processed various reports including payroll, sales and customer relations reports
- Efficiently sold deleted and discontinued merchandise to maximize profit and control loss
- Built and maintained effective relationships with store level managers and upper management
- Provided exceptional customer service duties, including handling refunds and handling customers concerns, complaints and inquiries
- Ordering items for customers
- Collaborated with hourly associates to give exceptional service throughout the entire shopping and purchasing experience
- Organized and set up displays throughout the stores with the intention of driving sales Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Demonstrated principle of customers coming first by handling needs with sense of urgency Verified that all merchandising standards were maintained on a daily basis Recommended merchandise to customers based on needs and preferences
- Offered direction and gave constructive feedback to motivate assistant managers and hourly associates
- Offered exceptional customer service to differentiate and promote the company brand
- Shared product knowledge with customers while making personal recommendations Answered customers' questions and addressed problems and complaints in person and via phone
- Maintained friendly and professional customer interactions
- Resolved customer problems by investigating issues, answering questions and building rapport
Education
General
Nogales High School
Nogales, AZ05.1990
Skills
- Leadership skills
- Customer focused
- Great time management abilities
- Ability to delegate
- Detail-oriented
- Organized
- Approachable
- Cheerful and energetic
- Team leadership
- Time management
- Positive outlook
- Reliable and dependable
- Employee scheduling
- Employee training
- Resolution-oriented
- Excellent multi-tasker
- Relationship selling
- Inventory control procedures
- Personnel training and development
- Inventory control
- Strong communication skills
- Cash handling accuracy
Timeline
Sales Agent
Alorica
12.2019 - Current
Store Manager in Training
Circle K Corp.
08.2019 - 11.2019
Co Mangager
Walmart
08.1989 - 10.2018
General
Nogales High School
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