Festus Emore Jr.
Information Technology System Administrator
Ruskin,FL
Summary
Analytical, strategic, and passionate IT Engineer dedicated to transforming technical challenges into streamlined solutions. I thrive on enabling workforce productivity, collaborating across teams, and delivering reliable, modernized IT services. My approach blends technical expertise with a commitment to mentorship, innovation, and continuous improvement.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
IT System Analyst
BayCare Health Systems
06.2025 - Current
- Support Radiology and Cardiology departments, ensuring optimal performance and reliability of PACS software applications.
- Resolve application issues swiftly, minimizing downtime and enhancing clinical efficiency.
- Collaborate with IT teams and physicians to assess usage, identify bottlenecks, and implement tailored solutions.
- Maintain and update internal knowledge base for accurate support documentation.
- Act as liaison between technical and clinical teams, translating user needs into actionable system improvements.
- Contribute to projects focused on optimizing existing applications and deploying new technologies to improve departmental workflows.
Lead – Exec Desk Support
PODS Enterprises, LLC
02.2025 - 06.2025
- Led executive desk support initiatives, streamlining communication processes, resulting in enhanced operational efficiency across departments.
- Delivered high-touch technical support to Director-level and C-suite executives.
- Provided on-site and remote support for Apple and Windows workstations.
- Deployed and maintained WFH systems and onsite setups tailored to executive needs.
- Managed corporate Teams and Zoom meetings, proactively resolving AV issues.
- Remedied audiovisual disruptions across boardrooms and remote setups.
Information Technology System Administrator
Chromalloy
09.2023 - 09.2024
- Managed and maintained the patching within our network infrastructure, employing tools Windows server update services (WSUS), SW Patch Manager, PDQ, and Rapid 7 aiding in us being 100% compliant and secure..
- Administered Veeam backup, managed and maintained data protection strategies using Veeam Backup & Replication, including scheduling, monitoring, and troubleshooting backup jobs to ensure reliable data recovery.
- Trusted as subject matter expert for our VMware environment, including remediating VMware Hosts and virtual machine, manage ticket requests for creating, editing, and decommissioning virtual machines.
- Managed Network equipment upgrades, successfully implemented upgrades to network hardware infrastructure, enhancing network performance and reliability.
- Managed and maintained Active Directory infrastructure, including user account creation, group management, and implementation of comprehensive Group Policy Objects to enforce security standards and system configurations.
- Mentored for professional growth, developed individuals as backups to responsibilities I performed enabling additional resources for the organization to aid in resolutions.
Information Technology System Analyst
Chromalloy
09.2021 - 09.2023
- Optimized network and system performance; resolved up to 90% of help desk tickets monthly.
- Enabled secure remote access for users; supported VMware and Microsoft Stack environments.
- Trained new hires and provided ongoing technical education.
- Managed installation of internal security systems at multiple sites.
Technical Support Analyst
Exact Sciences
01.2019 - 06.2021
- Delivered on-site and remote technical support to 3 locations comprised of 1K+ end-users across region; managed configuration and set up of laptops, desktops, mobile devices, phones, and printers.
- Executed series of troubleshooting techniques to administer first call resolution to complex hardware and software issues, including escalated tier 3 end-user incidents.
- Saved substantial hardware costs, implemented Mobile Device Management solution to deploy mobile phones and tablets.
- Reduced quantity of incidents and tasks by 50%, strengthened technical capabilities to drive faster response times to future tickets; resulted in increased availability to contribute to other projects and improved customer satisfaction.
- Supported IT infrastructure during initial launch of IT department, singlehandedly provided on-site IT service to 2 offices and remote sales staff; maintained low ticket level and served as subject matter expert to department managers to meet IT needs.
- Organized IT protocols in response to COVID-19 pandemic, replaced employees’ desktop workstations with laptops and worked with Project Manager to close facility; enabled company to save real estate costs and re-invest into areas of organization.
- Drove zero downtime in critical business operations, efficiently managed equipment relocation and setup while controlling inventory of end-user equipment to ensure consistent availability for users.
- Improved development and efficiency of IT team, documented internal processes and procedures for future resources.
IT Specialist
Johnson Health Tech
04.2017 - 01.2019
- Provided high-level IT services to workforce through multiple channels, including phone, remote desktop, and email to troubleshoot hardware and software issues.
- Maintained ticketing system to fulfill requests in timely manner with focus on customer satisfaction.
- Cultivated seamless onboarding experience for new employees, set up and deployed workstation and mobile devices upon hire; utilized active directory of 1K+ employees to add, modify, or delete user and computer information.
- Modernized workforce’s technical environment, installed updates and provided ongoing support to Windows and Mac OS X operating systems and applications, including Office 365, Exchange, Google Chrome, IE, Adobe Suite, and several others.
- Appointed as primary Helpdesk agent for newly acquired company in Quebec as a result of providing quality service to French speaking counterparts, utilized technology to interpret conversations and image computers to resolve complex issues.
- Enabled continuation of technology infrastructure and systems through creating and maintaining backups for disaster recovery.
- Increased equipment cost-savings; documented and managed hardware inventory, software, and other IT accessories to ensure efficient ordering, accurate reporting, and lean spending.
- Installed and configured network infrastructure, including server, switches, routers, LAN, and wireless access points; coordinated with 3rd party vendors to facilitate fulfillment of contractual responsibilities and ensure customer satisfaction.
Owner
Tech Bytes, LLC
06.2017 - 09.2018
- Oversaw and executed daily operations of computer and smart phone repair business, including repair services, inventory, accounting, and marketing.
- Achieved full compliance with state and federal tax regulations, managed inventory, and expenses to prepare for end of year tax filing; maintained accounting and financial reporting for business.
- Generated increased revenue and clientele, utilized social media channels and traditional outlets to advertise company services, and expand brand awareness.
Education
Bachelor of Science - Information Technology
Herzing University
Online01-2027
Associate of Applied Science - IT-Systems Administration Specialist
Madison Area Technical College
Madison, WI01-2019
Skills
Cisco IOS
Windows Server
Exchange
Office 365 Admin
ServiceNow
Routers
Switches
Firewalls
undefinedWebsites
Certification
CompTIA A+ Certified
Interests
Volunteer IT Trainer, Passionate about mentoring and team development
Core Competencies
- IT Systems Administration & Security
- Project Management & Team Leadership
- Data Analysis & Performance Optimization
- User Training & Customer Service
- System Installation & Preventive Maintenance
- Active Directory, Group Policy, License Management
- Backup & Disaster Recovery (Veeam, WSUS, PDQ, Rapid 7)
- AV/Meeting Support (Teams, Zoom)
- Hardware/Software Troubleshooting
Additional Experience
- Desktop Support Technician | Primo Water Corporation, Lakeland, FL | June 2021 – Sept 2021
- Customer Repair Advisor | TDS Telecom, Madison, WI | June 2015 – Feb 2016
- Desktop Support Analyst | Dean Health Systems (Contract), Madison, WI | May 2016 – May 2016
- Account Service Representative I | State Bank of Cross Plains, WI | Sept 2014 – June 2014
- Customer Service Representative | USDA – APHIS Veterinary Services, Madison, WI | Aug 2014 – Sept 2014
Timeline
IT System Analyst
BayCare Health Systems
06.2025 - Current
Lead – Exec Desk Support
PODS Enterprises, LLC
02.2025 - 06.2025
Information Technology System Administrator
Chromalloy
09.2023 - 09.2024
Information Technology System Analyst
Chromalloy
09.2021 - 09.2023
Technical Support Analyst
Exact Sciences
01.2019 - 06.2021
Owner
Tech Bytes, LLC
06.2017 - 09.2018
IT Specialist
Johnson Health Tech
04.2017 - 01.2019
Bachelor of Science - Information Technology
Herzing University
Associate of Applied Science - IT-Systems Administration Specialist
Madison Area Technical College