Festus N. Imafidon
Yonkers
Summary
Seeking a challenging position where extensive and successful experience may be profitably utilized while allowing for advancement.
Background includes extensive and diversified experience in these key areas: Sales/territory management ... Market analysis ... Forecasting ... New business development ... Presentations ... Promotions ... Negotiating ... Contracts ... Quality customer service ... Problem solving ... Staff development ... Supervision ... Hiring ... Training ... Motivation ... Scheduling ... Performance review ... Merchandising & display ... Inventory/cost control ... New store openings ... Record and bookkeeping ... Security ... Highly self-motivated and goal-oriented; interact effectively with all levels of management and the public; take charge of situations to execute profitable results; work well under pressure.
Overview
25
25
years of professional experience
Work History
Sales Representative
Optimum
05.2024 - Current
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Sales Representative
Spectrum
05.2017 - 05.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Streamlined sales process, reducing time from lead to close.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
Site Supervisor
King Security
01.2010 - 05.2017
- Supervise crews of security officers at various retail and commercial sites.
- Managed numerous key accounts, including Yankee Stadium.
- Trained new team members on site policies and procedures.
- Developed work schedules for team members to maximize shift coverage.
- Managed subcontractors effectively, monitoring performance and offering guidance as needed to ensure alignment with overall project goals.
- Implemented best practices and safe operating procedures.
Co-Owner/Manager
Verizon/United Telecom
01.2008 - 01.2010
- Responsibilities encompassed all daily operations at this high-volume retail store.
- Duties included new business development, maximizing profitability, inventory/cost control, purchasing, pricing, effective merchandising & display, marketing, advertising, sales management, identifying customer needs, executing contracts, resolving problems, record and bookkeeping, extensive customer service, and maintaining high quality standards.
Direct Sales Representative
Cablevision
01.2006 - 01.2007
- Responsible for the sale of cable service throughout the Metro New York area.
- Developed new business through telemarketing, door to door sales, cold calling and generating referrals from satisfied clientele.
- Duties included explaining services and pricing, marketing benefits, recommending certain packages, conducting demonstrations, processing work orders and service agreements, providing quality customer service, resolving problems, and effective client relations.
- Ranked first in the country out of 900 sales reps in 2003 and second in 2004.
- Exceeded sales quota and achieved status for top sales reps in the company.
- Selected to train other Sales Representatives in account sales management.
- Promoted the company at street fairs, trade shows and other special events.
Direct Sales Representative
Time Warner Cable
01.2002 - 01.2006
- Supervised a staff of sales agents, with responsibility for hiring, training, scheduling, delegating assignments, motivation, performance reviews, and payroll/time sheets.
- Initiated business and developed it into a successful operation.
- Developed sales territory and built a strong relationship within a highly competitive environment through marketing and networking.
Customer Service Representative
Perdue Pharmaceuticals
01.2001 - 01.2002
- Responsible for the sale and marketing of pharmaceuticals to hospitals, pharmacies, medical practices, Fortune 500 and mid-tier accounts.
- Assisted in the design of a computerized customer information system.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Consistently meet or exceeded goal of 500 new contacts per month.
Education
Bachelor of Science - Computer Information Systems
Mercy College
Dobbs Ferry, NY05.2001
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Timeline
Sales Representative
Optimum
05.2024 - Current
Sales Representative
Spectrum
05.2017 - 05.2022
Site Supervisor
King Security
01.2010 - 05.2017
Co-Owner/Manager
Verizon/United Telecom
01.2008 - 01.2010
Direct Sales Representative
Cablevision
01.2006 - 01.2007
Direct Sales Representative
Time Warner Cable
01.2002 - 01.2006
Customer Service Representative
Perdue Pharmaceuticals
01.2001 - 01.2002
Bachelor of Science - Computer Information Systems
Mercy College
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