Festus Innerman Omigie
Brooklyn
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
14
14
years of professional experience
Work History
Customer Care Representative
Mercy HomeCare and Medical Supplies
08.2015 - Current
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Provided product information and recommendations to enhance customer satisfaction and ensure informed purchasing decisions.
- Collaborated with healthcare professionals to facilitate seamless service delivery for clients in need of medical supplies.
- Maintained accurate records of customer interactions to support follow-up actions and improve service quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
Customer Service Representative
White Glove Health Community
01.2012 - 07.2015
- Responded to client and family inquiries regarding home care services, scheduling, and care plans.
- Coordinated with nurses, aides, and caregivers to ensure timely and accurate service delivery.
- Maintained accurate patient records, intake forms, and service logs in compliance with HIPAA.
- Resolved scheduling conflicts, service complaints, and billing questions with professionalism and empathy.
- Assisted clients in understanding care options, insurance coverage, and documentation requirements.
- Managed patient scheduling and daily operations for a 30+ client caseload.
- Served as the first point of contact for patients, families, and medical professionals.
- Processed new client intakes, verified insurance, and prepared care documentation.
- Ensured excellent service by following up on care satisfaction and addressing patient concerns.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Resolved escalated clients issues, restoring confidence in company's commitment to service excellence.
Education
Associate of Arts - Mathematics Education
University of Benin
Benin City, Nigeria06-2001
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Order processing
- Conflict mediation
- Customer relationship management
- Appointment scheduling
- Documentation and reporting
- Database research
- Product education
- Custom order management
- Time management
- Multitasking and organization
- Microsoft Excel and Word
- Analytical
- Mathematical
- Verbal and written communication
- Adaptability and flexibility
- Active listening
- Empathy and patience
- Technical troubleshooting
- Phone etiquette
- Task prioritization
- Issue escalation
- Email correspondence
- Call logging
- Call handling
- Punctuality and reliability
- Computer skills
- Customer data confidentiality
Timeline
Customer Care Representative
Mercy HomeCare and Medical Supplies
08.2015 - Current
Customer Service Representative
White Glove Health Community
01.2012 - 07.2015
Associate of Arts - Mathematics Education
University of Benin
Similar Profiles
Ade IrediaAde Iredia
Accounts Payable Specialist at Mercy Homecare And Mecical SuppliesAccounts Payable Specialist at Mercy Homecare And Mecical Supplies
Joel AbramowitzJoel Abramowitz
Office Staff at Mercy Home Care & Medical SuppliesOffice Staff at Mercy Home Care & Medical Supplies
KIMBERLY StierenKIMBERLY Stieren
Registered Nurse at Mercy HomecareRegistered Nurse at Mercy Homecare
Nector Lestin Jr.Nector Lestin Jr.
Intern at Caribbean - American Chamber of Commerce & IndustryIntern at Caribbean - American Chamber of Commerce & Industry
Erika BrownErika Brown
Customer Success Specialist at Cherry (B2B Fintech Startup)Customer Success Specialist at Cherry (B2B Fintech Startup)