Fetene Tessema
Clarkston,GA
Summary
Operations, HR, and training specialist with a career spanning program management, field oversight, and staff development. Strengths include designing manuals and M&E tools, coordinating stakeholders, coaching teams, and handling planning, records, and reporting to keep projects organized and responsive in complex environments.
Overview
31
31
years of professional experience
Work History
House Person
Hilton Atlanta
Courtland, GA
10.2026 - Current
- Maintained Hilton Atlanta public areas and guest corridors, ensuring cleanliness met hospitality standards.
- Supplied linens, towels, and amenities to guest rooms and housekeeping carts, enhancing guest experience.
- Cleared trash and debris from lobbies, elevators, and back-of-house areas, promoting a welcoming environment.
- Ensured housekeeping supplies were replenished regularly to maintain operational efficiency. in closets, carts, and storage rooms.
Valet Attendant
AAA Parking
Atlanta, GA
04.2026 - 09.2026
As a Trainer
African Based Consultants for Development (ABCD
12.2022 - 04.2025
- I designed and delivered high-impact training programs for leading banks and insurance companies, covering critical areas such as Leadership Development, Attitudinal Change, Customer Service Excellence, and Organizational Ethics. My sessions were tailored to address industry-specific challenges, fostering a culture of professionalism, ethical conduct, and performance-driven leadership.
- Each organization acknowledged the effectiveness of training methodologies and my ability to engage and inspire, driving meaningful behavioral change within institutions.
- Prepared lesson plans using adult learning methods
- Conducted training sessions on effective strategies for development consultants and partner organizations
- Facilitated workshops on community development practices
Operation Manager/Field coordinator (as status of consultant/Independent Contractor)
F not Associates Social Service PLC
11.2024 - 12.2024
- Managed field operations for the data collection project 'The Cost of Reaching Zero-Dose Children in Ethiopia', coordinated with the Ministry of Health, recruited field staff, and arranged all logistics.
- Collaborated with local health authorities to review existing immunization data and target specific areas with the highest incidence of zero-dose children.
- Conducted an assessment to understand the geographic spread, demographics, and immunization coverage of the target area. This allowed for the accurate identification of the communities where zero-dose children were most likely to be found.
- Created a detailed timetable allocating specific time slots for each area, ensuring coverage of all regions, woredas, and health facilities within the planned time frame.
- Assisted the Principal Investigator (PI) in recruiting qualitative and quantitative data collectors and supervisors.
- Managed payment requests and disbursements for qualitative and quantitative data collectors and supervisors.
- Not Associates Social Service PLC is a health-oriented institution based in Ethiopia and the USA.
As a program facilitator for leadership and communication training programs
Center For Creative Leadership EMEA Ethiopia Branch office
09.2022 - 09.2024
- Facilitated leadership and communication training programs to strengthen community leaders and local leadership structures.
- Bridged gaps across diverse groups, scaled program reach to benefit broader community, and troubleshot challenges in rural and resource-constrained environments. Maintained high-quality delivery despite logistical challenges and resource constraints, ensuring objectives were met even in difficult conditions, enabling impactful change and sustainable development.
- Highlighted CCL's exclusive focus on leadership education and research, empowering clients globally with essential skills and insights through a comprehensive range of programs and support. Contributed to CCL's active involvement in various sectors in Ethiopia since 2011, emphasizing leadership development initiatives.
Operation & HR Manager
JaRco Consulting PLC
07.2016 - 07.2022
- Developed strategies to enhance operational processes and teamwork.
- Managed different operations which related with research and data collection survey.
- Identified alternative methods to enhance efficiency, contributing to improved profitability and quality.
- Setting and reviewing budgets and managing cost.
- Overseeing inventory, distribution of goods and facility layout.
- Coordinated program team and departments, managing office and field research activities to ensure project alignment and effectiveness.
- Liaising GOs, NGOs & Bilateral Organisations with the company for different mutually undertaken projects.
- Based on the relevant information, forecasting techniques are used to anticipate future problems and opportunities
- Facilitated training sessions to promote employee development and engagement.
- Set and optimized internal policies to enhance operational efficiency and responsiveness to demands.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Developed and submitted strategy and initiative reports to highlight current actions
- Implemented policies and standard operating procedures for continuous improvement.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Implemented the new-hire program by incorporating training initiatives while resolving problems and processing related documents.
- Educated management on successful policy implementation and enforcement actions to prevent legal entanglements.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Planned and executed events for employees and clients, including managing logistics, budgeting and vendor relations.
- Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
- Established and monitored employee pay scales.
- Conducted job analysis and job evaluations, resulting in quality job specifications.
- Implemented and supervised orientation procedures for all new hires.
- Facilitated criminal background check process for new hires.
- Developed and enforced company policy and procedures relating to all phases of human resources activity.
Executive Director
Ethiopian Rainwater Harvesting Association (ERHA)
08.2015 - 06.2016
- Formulates Organization’s short, medium and long term strategic objectives and policies within the powers delegated to me by ERHA Executive Board
- Directed and coordinated activities of all functional organs at Head Office and regional branch offices.
- Directs, coordinates and supervises the setting up of short and long term plans, working programs and budget for the function of the organization.
- Created a unifying vision that inspired and aligned the organization
- Lead and manage by motivating employees to remain optimistic even when faced with challenges and encouraging good performance and values
- Ensure that all implemented activities are relevant to the mission and vision of the organization
- Create programs and challenges that are as effective and efficient as possible
- Engaged external community by building and maintaining essential relationships
- Invest in building relationships, both with the outside community and with the population that the ERHA is targeting
- Support and connect with the population targeted
- Represented the ERHA in public engagements and outreach activities
- Identified fundraising strategies that enhanced alignment with mission and vision of ERHA
- Carry out fundraising efforts with only the highest ethical standards
Planning & Monitoring supervisor
Lion Insurance Company
04.2014 - 06.2015
- Managed company reports and monitoring activities to assess service satisfaction.
- Supervised claims and policy service teams at Lion Insurance Company
- Monitored daily workflows and assigned tasks across insurance operations
- Coached staff on billing, underwriting, and customer service procedures
Logistic & Field Operations Manager
JaRco Consulting PLC
02.2011 - 04.2014
- Managed research-based logistic issues to align with organizational objectives. Planned and monitored Research procedures field activities and office practices. Developed operational manual with standardized process information for enhanced organizational efficiency. Developed a calendar of regular events for the organization. Provided management with feedback on operational gaps and lessons learned for continuous improvement.
Marketing/Planning Officer
Lion Insurance Company
11.2010 - 02.2011
- Conducted corporate strategic analysis and planning. Drafted a proposal recommending improvements to management policy and business plans. Gathered information and analyzed business conditions and competition in the market. Liaised with internal departments to formulate the first strategic planning of the company. Planned and reported on the operation of each department/section and recommended revisions in the organizational structure.
Head of Marketing Research and Sales
GAD PLC
10.2007 - 10.2010
- Supervised sales management, product development, and distribution channels. Responsible for marketing communication, marketing research and customer service.
Food Security and Early Warning Expert
Ministry of Agriculture and Rural Development
01.2003 - 01.2004
- Tracked and analyzed factors that create vulnerability. Identified precisely vulnerable groups. Designed anti-poverty and famine prevention interventions. Conducted crop and food needs assessments for food security projects.
- Completed day-to-day duties accurately and efficiently.
- Proposed new strategies and creative solutions to improve team effectiveness and results.
- Engaged with a diverse group of colleagues to achieve shared goals and tackle product and service issues.
Rural Land Data Handling & Management Expert/Training Expert
Ministry of Agriculture and Rural development
02.2002 - 05.2003
- Conducted training using participatory methods, including role playing, simulations, team exercises, and group discussions. Developed training manuals and course materials, such as handouts and visual aids. Monitored and evaluated training activities to assess effectiveness and prepared reports on findings. Assessed training needs through surveys, interviews, focus groups, and consultations with stakeholders. Selected and assigned instructors, negotiated contracts with clients, and monitored training costs to maintain budget compliance.
- Performed routine responsibilities to support operational efficiency.
- Developed original concepts to boost team productivity and achievements.
- Collaborated with diverse team to achieve objectives and address product-related challenges.
Forest plants Trial Expert
Ministry of Agriculture and Rural Development
03.1997 - 02.2002
- Initiated and evaluated treatment options to improve survival and performance of plantation. Developed vegetation response data and supported creation of cost-effective, environmentally sound tree management procedures.
- Proposed innovative ideas and solutions that improved team outcomes and performance.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Ensured accurate completion of routine responsibilities to maintain workflow efficiency.
Planning and Program Head
Ministry of Agriculture and Rural Development
08.1995 - 03.1997
- Developed program plans and consulted with partners on project objectives and strategies. Reviewed implementation schedules to monitor progress and adherence to timelines, ensuring goal achievement. Collaborated with team members and project management team for timely completion of activities, high-quality delivery, and efficient resource use. Provided reports on project status and assisted senior manager in managing project cycle. Worked with project teams and service providers to integrate resources effectively.
- Proposed innovative ideas and solutions that improved team performance and project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
MSc - Project Management
Lunar International College
Addis Ababa, Ethiopia11-2021
BA - Business Management
Zega Business College
Addis Ababa, Ethiopia04-2009
Diploma - Geography
Kotebe College of Teachers Education
Addis Ababa,Ethiopia01-1991
Primary School Teachers Training -
Nekemt Teachers Training Institute
Nekemt, Ethiopia01-1987
Skills
- Public area cleaning
- Linen delivery
- Supply restocking
- Waste removal
- Corridor maintenance
- Housekeeping operations
Personal Information
- Date of Birth: 1966-10-22
- Gender: Male
- Nationality: Ethiopian
- Additional: Driving License
PERSONAL SKILLS
Oromifa Mother tongue, Amharic Listening: Excellent, Reading: Excellent, Spoken interaction: Excellent, Spoken production: Excellent, Writing: Excellent, English Listening: Very good, Reading: Excellent, Spoken interaction: Very good, Spoken production: Very good, Writing: Very good
Honours and awards
MSC In Project Management
ADDITIONAL INFORMATION
Humanitarian Volunteer, Analysing Factors Affecting Project Management Performance Of Construction Companies: The case Of Selected Construction Companies In Addis Ababa., Himalayan Cataract projects that delivering immediate life changing eye care to poor underserved populations. Help as a translator, and in different nonprofessional activities required to give professional support., Regular blood donor as part ongoing effort to improve Blood Bank security, Green Association that was oriented on afforestation program to rehabilitate degraded and land
Languages
Oromifa Mother tongue, Amharic Listening: Excellent, Reading: Excellent, Spoken interaction: Excellent, Spoken production: Excellent, Writing: Excellent, English Listening: Very good, Reading: Excellent, Spoken interaction: Very good, Spoken production: Very good, Writing: Very good
Trainings
- Strategic Planning, Human Resource Management; Contracts & Financial Management By USAID
- Agriculture Sector Policy Analysis and Regional Development Planning
- Research Methodology
- Project Planning
- Policy Formulation and Analysis
- Regional Development Planning
- Computer Training (MS word, MS excel, MS access)
- Strategic Planning and Management
Timeline
House Person
Hilton Atlanta
10.2026 - Current
Valet Attendant
AAA Parking
04.2026 - 09.2026
Operation Manager/Field coordinator (as status of consultant/Independent Contractor)
F not Associates Social Service PLC
11.2024 - 12.2024
As a Trainer
African Based Consultants for Development (ABCD
12.2022 - 04.2025
As a program facilitator for leadership and communication training programs
Center For Creative Leadership EMEA Ethiopia Branch office
09.2022 - 09.2024
Operation & HR Manager
JaRco Consulting PLC
07.2016 - 07.2022
Executive Director
Ethiopian Rainwater Harvesting Association (ERHA)
08.2015 - 06.2016
Planning & Monitoring supervisor
Lion Insurance Company
04.2014 - 06.2015
Logistic & Field Operations Manager
JaRco Consulting PLC
02.2011 - 04.2014
Marketing/Planning Officer
Lion Insurance Company
11.2010 - 02.2011
Head of Marketing Research and Sales
GAD PLC
10.2007 - 10.2010
Food Security and Early Warning Expert
Ministry of Agriculture and Rural Development
01.2003 - 01.2004
Rural Land Data Handling & Management Expert/Training Expert
Ministry of Agriculture and Rural development
02.2002 - 05.2003
Forest plants Trial Expert
Ministry of Agriculture and Rural Development
03.1997 - 02.2002
Planning and Program Head
Ministry of Agriculture and Rural Development
08.1995 - 03.1997
MSc - Project Management
Lunar International College
BA - Business Management
Zega Business College
Diploma - Geography
Kotebe College of Teachers Education
Primary School Teachers Training -
Nekemt Teachers Training Institute