Fetisha White

• Stabilized 285 UNIT community during new client take over with minimal direction.
• Provided comfort and direction to existing residents transitioned under new company management, policies, lease charges, and rental qualifications.
• Researched deposit accounting, delinquency reporting, to include lease file auditing
• Analyze operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Address and resolve escalated resident complaints and inquiries, resulting in high satisfaction and retention.
• Aid Regional Director and corporate leaders with budget development for executive action planning.
• Provide instruction to vendors and contractors to assist with completing time efficient turn processes to produce made-ready units
• Handle lease file approvals, appointment scheduling, invoice submission, and processing of rent payments via YARDI.
• Oversee and delegate priority maintenance and administrative concerns to site staff members to enhance community.
• Implemented and enforced policies and procedures to new hire staff.
• Monitor effective lease renewal programs to increase occupancy.

• Direct interactions with Onsite Community manager, Area Manager, and Director of Training to ensure efficient operation of occupancy for multi-properties under direction of Regional Manager
• Maintained nightly/weekly reporting accuracy, compliant with month end for multi community managers
• Maintained positive, professional relationships with residents, corporate staff, and ownership through proactive attention to property concerns; promoting team collaboration and delivering exemplary service.
• Monitor timely receipt and reconciliation of rent collections corporate.
• Operate property within financial guidelines, i.e. budget established by regional manager and ownership
• Communicate policies and exemplify procedures to property staff for effective leasing flow to increase closing of sales, occupancy, and renewals
• Organized meetings to give residents opportunity to inquire provide forum for issues to be addressed.
• Minimized vacancy periods by collaborating with building owners and corporate members to strategize improvements to marketing initiatives, business plans, outreach marketing programs.
• Interact with off-site vendors to achieve satisfaction with property services.
• Develop and execute plans to achieve and maintain 95% or better rate of occupancy for area portfolio resulting in boosted occupancy and closing ratio of 50% by leveraging market knowledge and successful strategies.
• Asses property's vacant/rent ready units, compile information and explain reporting or submission to Regional Manager.
• Maximize rental income while minimizing expenses through effective planning and control resulting in increased occupancy from 89%-95% and 95%-100% at multi-properties within 60 days of hire; to include preleasing

• · Increased operational efficiency, employee performance levels, and customer service standards to increase overall spa profits by 14% by providing sales methods for front desk associates to increase membership sales.
• · Directly report to regional manager and ownership by overseeing upkeep of entire facility; notified ownership for service repairs, inventory, specified employee concerns for multi- locations.
• · Facilitated staff training on value client retention, teamwork and maintaining positive work environments to increase membership sales and service upgrades.
• · Worked with new employees to enforce account management protocols, customer service standards, and optimize performance
• · Developed and implemented successful marketing strategies.
• Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance

• Directly supported HR and Financial Accountant by processing invoices and documents with consistent on-time delivery.
• Submitted entries for corporate overhead costs and purchase orders.
• Initiated remedial actions by decreasing financial inconsistencies, reducing expenditures and eliminating system imperfections.
• Performed detailed account activity analysis for 1200 accounts required for month-end financial variance reporting.
• Prepared weekly accounts payable aging schedules and ran reports for payment requirements weekly.
• Promptly answered vendor inquiries and followed by phone and email.
• Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in Excel.
• Maintained established relationships with vendors and customers; responding to correspondence about account changes.
• Reconciled accounts, managed audits and updated financial records with accuracy resulting in $1M in collections.

80 Unit- Class A Luxury Loft Styled, Mixed Use Property

• Directly supported onsite property manager with day to day to include delinquency reporting , fully marketing property via social media, and verifying vacancies.
• Minimized vacancy periods by collaborating with property manger to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Provided solutions complaints promptly and appropriately; maintenance request submissions and vendor support services.
• Maintained strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.

498 Class A Unit. Luxury Garden Styled

• KEY ACCOMPLISHMENT: Promoted within 90 days of employment; Fully Marketed property to drive traffic resulting in increased company revenue and occupancy levels from 93% to 96.7%; Maintained 75% or above renewal rate
• Responsible for team management, marketing, leasing, resident retention, addressing complaints, and problem solving to ensure all prospective and active residents are provided with superior customer service during each stage of leasing work flow
• Responsibilities include:
• Directly supervise employees in leasing department; Carry out supervisory responsibilities in accordance with company policies applicable to laws including Fair Housing and Sexual Harassment; hire, train, plan, assign, and direct work responsibilities; appraise and discipline performance
• Manage daily leasing operations including: Administer weekly team meetings to review operations, goals, successes, and challenges directly to business manager
• Assist with preparation of daily activity reporting to verify compliant with AME reporting
• Review sign, approve, and execute leases; applicant screening and follow up with explanation of results; communicate policies, community changes, and upcoming events to community residents
• Monitor Payroll for leasing team; approve and submit renewal commissions
• Proficiently Operate Systems: YARDI, CRM, YieldStar, CoreLogic, Rent Café, Craigslist and social media platforms, Microsoft Office Suite

124 Unit- Class B Property- Dual Position

• Provided exceptional customer support and sales services to prospective and active property residents through:
• Ensure vacant rental units were cleaned and prepared to show and lease
• Assess needs of prospective tenants to recommend appropriate units; responded and provided resolutions to resident inquiries and complaints; reviewed and communicated lease terms to tenants
• Verify pending work orders, occupancy/vacancy, delinquencies, and deposit account reporting is updated in system database
• Pursue and maintain delinquency reports, post payments, and deposits
• Proficiently Operated Systems: YARDI, Rently, Craigslist and social media platforms, Microsoft Office Suite, Excel
• Property Type: Class B, 122 Unit Rental Apartments
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services

• Develop and maintain positive relations by creating and sustaining good will between client, franchisee, and professional cleaning staff members through:
• Human Resources: Developed comprehensive training for new and current employees; performed inspections of employee performance and re-train on policies and procedures as needed
• Communicate, enforce new company policies and procedures; staff hiring, managed filing of federal background screening, approval/denial records, payroll management, and year-end tax preparation
• Client Relations: established and maintain positive rapport with prospective clients to determine service needs; Negotiate contract terms and pricing; managed contact follow-up with commercial business procurement department; oversaw that all rendering services met standards of binding contract agreements;
• Operations: Assessed effectiveness of cleaning strategies, knowledge in product solutions, special promotions; prepared and verified commercial properties were shown as clean, attractive, and ready for occupancy;
• KEY ACCOMPLISHEMENTS: Solid performance resulting in increased company revenue; Secured 13 contracts totaling $250,000 in sales for year 2014; Promoted to 100% sole proprietor 2015