Fetrell Presley
Jacksonville,Florida
Summary
Dependable and quick-learning team player with effective communication and organization skills. . To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Clerical Support Aide III
City Of Jacksonville
Jacksonville, Florida
12.2020 - Current
- Provided clerical support to 10 company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email or in person to provide information.
- Developed correspondence letters, memos and emails.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Verified accuracy of business records by consistently updating customer information.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
Substitute Teacher
ESS Duval
Jacksonville, FL
08.2016 - 12.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on task with proactive behavior modification and positive reinforcement strategies.
- Took over class as regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Kept over 25 students on task with proactive behavior modification and positive reinforcement strategies
Office Manager
Thomas & Associates
Jacksonville, FL
08.2010 - 08.2016
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's overall performance.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments for department managers.
- Managed over 50 customer calls per day and Increased sales by 10%.
Sales Associate
AT&T
Jacksonville, Fl, FL
06.2003 - 01.2010
- Provided information on company offerings to promote products and services to customers.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Promoted warranty sales, loyalty rewards and more.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current promotions to encourage additional sales purchases.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 95% of issues.
- Confer with customers by telephone to provide information about products or services, enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect payments, or arrange for billing.
- Solicit sales of new or additional services or products.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding sales quotas.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Met or exceeded sales, customer service and loyalty program standards.
Program Manager
Healthy Families Jacksonville
Jacksonville, FL
04.1997 - 05.2003
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
- Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting 100 clients in acquiring needed aid.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
- Identified community resources to support clients.
- Used evidence-based practices such as motivational interviewing to create individualized service plans for 100 clients.
- Visited homes and agencies to provide support and case management services to clients.
- Provided crisis intervention, guidance, and supportive counseling to over 200 clients.
- Established protocol for assessment and referral of clients to appropriate services.
- Oversaw staff development through in-depth training, workshops, seminars, weekly hourly supervision, and other learning opportunities.
- Recruited, interviewed, and hired staff members offering exceptional talent and brought great skills to team.
- Conducted community workshops to promote different programs and educate public on available services.
- Carried out day-day-day duties accurately and efficiently.
- Educated potential participants on available services and processes to engage in program.
- Facilitated identification of family goals and strategies with appropriate referrals and connections to community resources.
- Planned, prepared and conducted regular home visits with participants and families engaged in Healthy Families programs.
- Develop operating strategies, plans, or procedures.
- Direct administrative or support services.
- Supervise employees.
- Monitor performance of organizational members or partners.
- Develop organizational policies or programs.
Education
Bachelor Of Science - Public Administration
Flagler College
Saint Augustine, FL05.2022
Associate in Arts -
Florida State College At Jacksonville
Jacksonville, FL12.2017
Skills
- Microsoft Office
- Customer Service
- Information Confidentiality
- Records Management Software
- Verbal and Written Communication
- Data Entry
- PowerPoint Presentations
- Community Resources
- Follow-Up
- Coaching And Mentoring
- Oral And Written Communication
- Case Management
- Planning
- Project Management
- Supervisory experience
- Supervisory skills
Timeline
Clerical Support Aide III
City Of Jacksonville
12.2020 - Current
Substitute Teacher
ESS Duval
08.2016 - 12.2019
Office Manager
Thomas & Associates
08.2010 - 08.2016
Sales Associate
AT&T
06.2003 - 01.2010
Program Manager
Healthy Families Jacksonville
04.1997 - 05.2003
Associate in Arts -
Florida State College At Jacksonville
Bachelor Of Science - Public Administration
Flagler College
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