Fetuao Peniamina
Sacramento,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Financial Assistant
SISDAC (Samoan Independent Seventh Day Church)
04.2024 - Current
- Documented fiscal budget and established procedures for tracking expenses.
- Supported executives by conducting research, reporting and documentation.
- Assisted in the preparation of monthly financial statements, contributing to a more organized system.
- Supported with fiscal closings, budget allocation and daily business operations.
- Increased financial accuracy by diligently maintaining and updating financial records.
Personal Care Taker
Mom And Dad
01.2015 - Current
- Managed household finances on behalf of my mother when required, paying bills accurately ontime.
- Enhanced m others well-being by providing timely and attentive personal care services.
- Monitored moms progress over time by documenting observations, incidents, and milestones in detailed records for her doctors.
- Supported mothers '' emotional health through active listening and empathetic communication.
- Responded promptly to emergencies by implementing appropriate first aid measures or contacting emergency services as needed.
- Promoted mothers independence by encouraging participation in self-care activities whenever possible.
- assist my mother through depression when our father passed away, both emotionally and physically.
- assist in caring for my younger siblings, also assist with enrolling of my siblings into school due to my my mothers lack of english speaking .
Child Caretaker
Hope House Day Care
02.2023 - 03.2024
- Developed strong relationships with parents to better understand each child''s unique needs and preferences.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Ensured child safety by maintaining a clean, hazard-free environment and closely supervising all activities.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
High School Diploma -
Samoana High School
American Samoa06-2019
Skills
- Customer Service
- Bank Reconciliation
- Relationship Building
- Documentation skills
- Reporting skills
- Positive Reinforcement
- Outdoor Play Supervision
- Housekeeping tasks
- Personal Care
- Meal Preparation
Languages
Samoan
Native or Bilingual
Timeline
Financial Assistant
SISDAC (Samoan Independent Seventh Day Church)
04.2024 - Current
Child Caretaker
Hope House Day Care
02.2023 - 03.2024
Personal Care Taker
Mom And Dad
01.2015 - Current
High School Diploma -
Samoana High School
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